Micah Scott
Warner Robins,GA
Summary
Detail-oriented Systems Administrator with extensive experience in Information Technology, serving as an IT Specialist/Systems Administrator and Desktop Support Technician with over 6 years of professional experience. Actively seeking to progress and further career by leveraging Windows and Linux system administration, advanced problem-solving and troubleshooting skills, along with industry certifications such as the CompTIA A+, Network+, and Security+.
Cleared for Top Secret information and granted access to sensitive compartmented information based on a single scope background investigation completed on August 26th, 2023.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Specialist/System Administrator
United State Air Force
06.2023 - Current
- Plan, scheduled, and managed installation and configuration of various software and products.
- Collaborate with Air Force personnel to manage and complete ongoing software directives at global scale.
- Manage systems resources, including performance, capacity, availability, serviceability, and recoverability of RHEL servers.
Client Systems Technician Tier 2
Oneida Technical Solutions
07.2022 - 06.2023
- Set up new computer systems and devices and installed hardware, software and patching programs for 30,000+ end-user network.
- Troubleshot and installed new hardware and software, patched systems, and configured settings.
- Used ticketing systems to manage and process support actions and requests.
Client Support Technician Tier 1
Croop LaFrance
09.2021 - 06.2022
- Provided on-call support for end-users for assistance with diagnosing, troubleshooting, and administering solutions/repairs for hardware and software.
- Installed, configured and maintained on-site computer systems and network connections.
- Used ticketing systems to manage and process support actions and requests.
Desktop Support Technician
Community Service Board of Middle Georgia
03.2020 - 09.2021
- Configured hardware, devices, and software to set up work stations for employees.
- Provided virtual and on-site Tier 1 support to non-technical internal users through desk side support services.
- Utilized ticketing software and Active Directory network tools to troubleshoot and solve various end-user technical issues.
Desktop Support Technician
Wise Computer Solutions
04.2019 - 03.2020
- Configured hardware, devices, and software to set up work stations for employees.
- Provided virtual and on-site Tier 1 support to non-technical internal users through desk side support services.
- Utilized ticketing software and Active Directory network tools to troubleshoot and solve various end-user technical issues.
Education
Bachelor of Science - Information Technology
Middle Georgia State College
Macon, GA05.2019
Skills
- Expert Helpdesk Operations
- Linux and Windows Systems Administration
- Application and Configuration Management
- Computer Hardware and Software Troubleshooting/Repair
- Technical: Information Security, Active Directory, Virtualization, Networking, and Ticketing Solutions
- Soft: Excellent written and verbal skills, interpersonal relations
Certification
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
Timeline
IT Specialist/System Administrator
United State Air Force
06.2023 - Current
Client Systems Technician Tier 2
Oneida Technical Solutions
07.2022 - 06.2023
Client Support Technician Tier 1
Croop LaFrance
09.2021 - 06.2022
Desktop Support Technician
Community Service Board of Middle Georgia
03.2020 - 09.2021
Desktop Support Technician
Wise Computer Solutions
04.2019 - 03.2020
Bachelor of Science - Information Technology
Middle Georgia State College
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