Micah Shmavonian
Westlake Village,California
Summary
- Dedicated Moorpark Community College student with interests spanning sports, arts, music, fitness, fashion, gaming, photography, and coding. Proven perseverance through a four-year tenure on the school's basketball team at Agoura High School. Exhibits a strong work ethic, adaptability, and a passion for continuous learning across disciplines.
- I was a lifeguard with 3 years of experience protecting swimmers of all ages. Educates on water safety and hazards to proactively foster safe environments. Monitors pool areas and equipment to resolve issues and reduce risk.
- I have spent every summer volunteering to give back to the youth in my community. I spend a week at an Armenian Church camp as a lakeside lifeguard and camp counselor, where I am assigned to spend five nights with eight to twelve boys aged eight to seventeen. All staff and counselors completely volunteer their time to spend a week in the rustic campgrounds in the Sequoia National Forest.
- Highly competent in offering IT technical support with experience as an intern for a respected tech company. Known for skills in troubleshooting, system upgrades, and software installation. Demonstrated ability to resolve complex technical issues while improving operational efficiency. Recognized for fostering team collaboration and sharing best practices in the field of IT support.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Technical Support Intern
Quixote Studios
Sylmar, California
06.2024 - 07.2024
- Managed inventory of IT equipment and supplies; reordered when necessary.
- Developed customer service skills to effectively communicate with clients over the phone and through email.
- Participated in training sessions designed to improve knowledge base related to IT operations.
- Performed daily system checks to ensure optimal performance of all computer systems.
- Provided remote support for users located offsite via telephone or online chat services.
- Provided assistance in setting up new computers, printers, and other IT-related equipment.
- Diagnosed and repaired computer systems, including laptops, desktops, tablets, printers, networks.
- Implemented security measures to protect data from unauthorized access.
- Tested new software releases prior to deployment in production environment.
- Installed applications on users' computers according to company standards.
- Helped maintain documentation related to IT procedures and processes.
- Collaborated with other departments within the organization to resolve complex technical issues.
Lifeguard / Swim Instructor
Yarrow / South East Ventura YMCA
Westlake Village
01.2022 - 04.2024
- Provided vigilant lifeguard supervision at Yarrow YMCA in Westlake Village, ensuring patron safety
- Designed and delivered engaging swim programs for various age groups, creating a positive learning environment
- Leveraged strong communication skills to build rapport with students and families
- Collaborated with staff to maintain a safe, clean pool area and actively participated in ongoing training to stay current with industry practices and certification requirements
- Tested pool for chemical levels and temperature
- Provided helpful and enthusiastic customer service to all guests.
Laptop Repair
LVUSD
01.2019 - 01.2019
- Managed maintenance and repair of borrowed laptops within the Las Virgenes School District, ensuring uninterrupted student access to technology
- Conducted regular inventory checks for device accountability, performed technical support, and handled hardware troubleshooting
- Worked with a team to diagnose and resolve laptop issues efficiently, prioritize student needs by promptly addressing technical concerns, and ensure every laptop was ready for the next user.
Education
Associates Degree - Business Adminstration and Computer Science
Moorpark Community College
Moorpark05.2026
Highschool Dipolma - College Prep
Agoura Highschool
Agoura Hills06.2023
Skills
- Proficient and understanding of any and most technology
- Customer service orientation
- Team Collaboration
- Safety oversight
- Emergency Response
- CPR and AED training
- Problem-solving abilities
- Equipment management
- Program Management
- Public safety knowledge
- Interpersonal Skills
- Hardware Configuration
- Active Directory
- Device management
- Systems Analysis
- Performance Testing
- Technical Support
Languages
English
Certification
- Lifeguard and CPR Certification for lakeside and poolside lifeguarding
- ACII CPR Certification through Agoura High School Sports Medicine program
Affiliations
- Actively involved and volunteer in the Armenian Western Diocese Church and, Armenian Church Youth Organizations (ACYO)
- I am a freelance photographer and videographer as well, and I have been dedicated for over 2 years to amateur professional film work
Timeline
IT Technical Support Intern
Quixote Studios
06.2024 - 07.2024
Lifeguard / Swim Instructor
Yarrow / South East Ventura YMCA
01.2022 - 04.2024
Laptop Repair
LVUSD
01.2019 - 01.2019
Associates Degree - Business Adminstration and Computer Science
Moorpark Community College
Highschool Dipolma - College Prep
Agoura Highschool
- Lifeguard and CPR Certification for lakeside and poolside lifeguarding
- ACII CPR Certification through Agoura High School Sports Medicine program
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