Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Education and Training
References
Timeline
Generic

Micah Shoemake

Moore

Summary

Reliable Team Member with solid background meeting and exceeding production demands. Efficiently carries out physically demanding work by keeping supplies organized, and following orders. Willingness to learn and a positive attitude. Works well with a team.

Overview

3
3
years of professional experience

Work History

Team Member

Chick-fil-A
06.2023 - 11.2024
  • Identified opportunities for process improvements within the department.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
  • Greeted customers upon entering the store with friendly demeanor.
  • Addressed customer needs, responding to specific requests.
  • Assisted newly hired team members by explaining company procedures and safety requirements.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Rotated through series of different stations based on team needs.
  • Looked for ways to go above and beyond job requirements.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Maintained a clean and organized work area throughout shift.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Collaborated with team members to achieve daily goals.
  • Resolved customer issues promptly in a professional manner.
  • Collaborated with team members to maximize productivity and efficiency.
  • Adhered to safety guidelines while operating machinery or stocking shelves.
  • Assisted customers with product selection and ordering process.
  • Implemented strategies to take advantage of new opportunities.
  • Organized inventory shelves for easy access and maintenance of stock levels.
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Built and maintained working relationships with peers and upper management.
  • Assisted in inventory management, ensuring stock levels met demand without excess.
  • Provided customer service support to ensure satisfaction.
  • Collaborated with team members to achieve project milestones within set deadlines.
  • Identified needs of customers promptly and efficiently.
  • Analyzed key performance indicators to identify effective strategies.
  • Operated cash registers to process payments from customers.
  • Worked hard to learn required tasks quickly to maximize performance.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Received, processed, and stocked merchandise in accordance with store policies.
  • Maintained positive working relationship with fellow staff and management.
  • Upheld high standards of productivity and quality in operations.
  • Determined consumer needs to provide products and services appealing to larger market.
  • Operated a variety of machinery and tools safely and efficiently.
  • Worked effectively in team environments to make the workplace more productive.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Completed day-to-day duties accurately and efficiently.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Completed routine maintenance and repair.
  • Maintained updated knowledge through continuing education and advanced training.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Utilized various software and tools to streamline processes and optimize performance.

Host/Serving Assistant

Ranch Steakhouse
08.2022 - 09.2022
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.
  • Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Tracked seated guests and available seating using computer-based and mobile reservation software.
  • Offered seating and other special accommodations to customers according to preferences and dining area volume.
  • Coordinated dining room staff workflow to foster prompt and courteous service.
  • Helped service staff handle demand by distributing food and beverages.
  • Assigned patrons to suitable tables according to server rotation.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Collected reservation information and communicated updates to guests via mobile device or in-person.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Assisted staff by serving food and beverages or bussing tables.
  • Ensured compliance with health and safety regulations within the restaurant.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Notified server after seating parties in section to facilitate prompt service.
  • Greeted guests upon arrival and provided them with menus.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Assisted servers in seating guests by escorting them to their tables.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Took reservations over phone and in person.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Performed regular restroom checks to restock supplies and handle minor cleaning.
  • Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
  • Managed dining room layout to maximize efficiency of staff members.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Contributed to team efforts by accomplishing related tasks as needed.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Directed patrons to lounges and waiting areas.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Resolved conflicts between customers when necessary.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
  • Assisted other departments when needed such as bussing tables or delivering food orders.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Stocked server areas with supplies before, during and after shifts.
  • Distributed menus to guests, led to tables and gave initial information about service staff or specials.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Provided excellent customer service by anticipating customer needs.
  • Inspected dining areas for any damages or defects.
  • Resolved customer service and food-related issues to maintain guest satisfaction.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Completed routine maintenance and repair.
  • Provided assistance to other team members as needed.
  • Maintained safe food handling practices to prevent germ spread.
  • Demonstrated proper food safety practices by accurately completing quality control checklist.
  • Scrubbed and polished counters to remove debris and food.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Brewed and served coffee and tea with preferred add-ins.
  • Performed opening and closing duties such as restocking supplies, cleaning work areas.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Carried out closing duties such as counting cash drawers and restocking shelves.
  • Bussed tables by removing used dishes, glasses, silverware and linens.
  • Drove team success by quickly completing assigned tasks.
  • Upheld high standards of productivity and quality in operations.
  • Refilled drinks for customers as requested in an efficient manner.
  • Restocked condiments and napkins on tables after each use.
  • Organized and restocked supplies to support operations and team productivity.
  • Ensured that all guests received prompt and courteous service.
  • Wiped down tables and equipment, swept and refilled stock.
  • Maintained cleanliness of the restaurant environment at all times.
  • Greeted customers, provided menus and took orders.
  • Directed patrons to restrooms and other amenities within facility.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Managed household errands and other essential duties.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Worked effectively in team environments to make the workplace more productive.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Dishwasher

Ranch Steakhouse
06.2022 - 07.2022
  • Ensured that workstations were kept neat and tidy throughout the shift.
  • Replaced clean utensils in storage bins for easy access.
  • Used pressurized faucet sprayer effectively to wash large quantities of dishes.
  • Informed supervisors immediately if any machine malfunctions were observed during operation.
  • Adhered to sanitary regulations to prevent contamination with food products.
  • Ensured timely availability of clean dishes for various meal services.
  • Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
  • Maintained cleanliness and sanitation of dishes, utensils, and kitchen equipment.
  • Operated industrial dishwashers to clean plates, glasses, silverware, and cooking utensils.
  • Transported clean dishes and supplies from kitchen to front of house staff for opening shift.
  • Loaded dirty dishes into the dishwasher racks and unloaded clean dishes from the washer onto carts or shelves.
  • Cleared trash and washed work area tables, walls, refrigerator equipment, cooking equipment and floors to keep sanitized kitchen.
  • Re-stocked clean washcloths, paper towels, sponges and other cleaning supplies.
  • Checked temperatures of dishwashing machines to ensure proper functioning.
  • Swept and mopped floors in the kitchen area at regular intervals throughout shift.
  • Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
  • Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.
  • Inspected dishes closely to check for remnants of food or dirt.
  • Removed garbage and trash to designated disposal areas in accordance with health regulations.
  • Followed all safety guidelines while handling sharp objects like knives or forks.
  • Sorted clean dishes in appropriate storage areas for easy and accessible use.
  • Washed and sanitized sinks, trashcans and surfaces to remove excess food waste.
  • Handled glassware, crystal, and other fragile items with exceptional care to prevent breakage.
  • Repaired and maintained dishwashing machine to keep dishes clean and kitchen running smoothly.
  • Filled out daily logs regarding temperature readings of dishwashers as required by health department regulations.
  • Sanitized surfaces after each use following standard sanitation practices.
  • Developed great team spirit with other personnel by pitching in and helping with task completion.
  • Operated commercial dishwashing machines efficiently.
  • Scraped and pre-rinsed food from dirty dishes and placed items in dishwashing machine.
  • Hand-washed items unsuitable for machine washing.
  • Replenished soap dispensers with detergent when necessary.
  • Mixed soap, water and sanitizer together to create cleaning solutions for daily use.
  • Inspected all returned dishes for cleanliness before restocking them on shelves.
  • Performed routine maintenance tasks such as cleaning filters in the dishwashing machine.
  • Stocked service areas with clean plates, bowls, cups, and other items as needed.
  • Operated and maintained dishwasher, handwash stations, pot-scrubbing station and trash compactor.
  • Maintained assigned areas to keep organized and clean by mopping floor.
  • Kept dishware, glasses and utensils ready for customer needs by quickly scraping, washing and restacking items.
  • Swept and mopped floors at end of shift to comply with sanitary regulations.
  • Followed proper procedures to clean large and unwieldy kitchen supplies.
  • Restocked main kitchen areas with items from shelves, coolers, and freezers.
  • Observed safety regulations and used protective gear to clean knives and other sharp kitchen supplies.
  • Removed built-up waste and potential contaminants from waste receptacles, machinery, and cooking equipment.
  • Disposed of glassware that had been broken or chipped according to safety procedures.
  • Managed dish area organization and cleanliness.
  • Maintained adequate levels of cleaning supplies for washing dishes.
  • Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
  • Worked effectively in team environments to make the workplace more productive.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Operated a variety of machinery and tools safely and efficiently.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Operated equipment and machinery according to safety guidelines.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Completed day-to-day duties accurately and efficiently.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Managed household errands and other essential duties.

Cook

Warren Theater
07.2021 - 10.2021
  • Checked quality of food products to meet high standards.
  • Chopped, diced and sliced vegetables and fruit ahead of rush periods.
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
  • Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
  • Inspected kitchens for sanitary conditions before the start of each shift.
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
  • Retained consistent quality and high accuracy when preparing identical dishes every day.
  • Used standardized recipes and other instructions to prepare food.
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Resolved customer complaints regarding food quality or services provided.
  • Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
  • Operated grills, fryers and broilers to cook items to quality guidelines.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Wrapped, dated and labeled food items in storage for safety and freshness.
  • Grilled and deep fried various foods from meats to potatoes.
  • Distributed food to service staff for prompt delivery to customers.
  • Prepared a wide range of dishes according to menu specifications and chef instructions.
  • Prepared and served meals by reviewing recipes and combining and cooking ingredients.
  • Made meals in accordance with company standards and requirements.
  • Executed proper techniques when preparing menu item ingredients.
  • Took inventory counts before and after shifts to complete food inventory or storage sheets.
  • Replenished food items from inventory and rotated ingredients.
  • Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Adhered to food safety standards when storing and preparing foods.
  • Set up work stations prior to opening to minimize prep time.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Organized storage areas for efficient usage of space.
  • Received and stored food and supplies.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.
  • Followed established procedures and requirements for safe food handling, storage and service.
  • Adhered to regulatory standards regarding safe and sanitary food prep.
  • Managed portion control using correct utensils during preparation and plating.
  • Cleaned kitchen equipment, surfaces, utensils and dishes.
  • Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
  • Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
  • Checked completed orders for correct quantity and quality.
  • Managed inventory levels of ingredients and supplies necessary for daily operations.
  • Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
  • Carried pans and trays of food to and from work stations, stove and refrigerator.
  • Coordinated orders to expedite food from kitchen according to cook time and delivery time.
  • Set up and performed initial prep work for soups, sauces and salads.
  • Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
  • Requested supplies and equipment orders, explaining needs to managers.
  • Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
  • Handled advanced thawing and food pre-preparation for upcoming meals.
  • Completed day-to-day duties accurately and efficiently.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Operated equipment and machinery according to safety guidelines.
  • Identified needs of customers promptly and efficiently.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Education

Bachelor of Architecture - Architecture

University of Oklahoma
05-2029

High School Diploma -

Norman High School
05-2022

Skills

  • Inventory management
  • Customer service
  • Quality control
  • Food safety
  • Team collaboration
  • Time management
  • Conflict resolution
  • Process improvement
  • Problem solving
  • Safety compliance
  • Effective communication
  • Creativity and innovation
  • Collaboration and teamwork
  • Performance analysis
  • Continuous development
  • Verbal and written communication
  • Teamwork and collaboration
  • Goal setting and achievement
  • Organizing work stations
  • Attention to detail
  • Willingness to learn
  • Following instructions
  • Product knowledge
  • Cleaning
  • Clear communication
  • Workplace safety
  • Task prioritization
  • Order preparation
  • Safety
  • Quality assurance
  • Facility cleaning
  • Relationship building
  • Dependability and reliability
  • Complaint resolution
  • Quality inspections
  • Hospitality and accommodation
  • Positive attitude
  • Area and facility cleaning
  • Problem-solving
  • Equipment operation
  • Team building
  • Decision-making capacity

Affiliations

  • Lego building and designing
  • Fishing
  • Archery
  • Hands-on activities
  • Golfing
  • Trumpet and Saxophone
  • Hanging out with friends and family

Accomplishments

  • Sower Award

Education and Training

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References

References available upon request.

Timeline

Team Member

Chick-fil-A
06.2023 - 11.2024

Host/Serving Assistant

Ranch Steakhouse
08.2022 - 09.2022

Dishwasher

Ranch Steakhouse
06.2022 - 07.2022

Cook

Warren Theater
07.2021 - 10.2021

High School Diploma -

Norman High School

Bachelor of Architecture - Architecture

University of Oklahoma

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Micah Shoemake