Summary
Overview
Work History
Education
Skills
Websites
Flight Attendant Readiness
Why PSA Airlines
Timeline
Generic

Micah Spotwood

Philadelphia,PA

Summary

Aviation operations professional with hands-on leadership experience at Frontier Airlines and over a decade of customer-facing service across high-pressure environments. Strong background in FAA, TSA, and ADA compliance, with a proven record of delivering exceptional passenger care and resolving in-the-moment disruptions with professionalism and poise. Passionate about joining PSA Airlines to ensure every passenger receives a safe, seamless, and memorable flight experience.

Overview

13
13
years of professional experience

Work History

Operations Supervisor

Frontier Airlines
10.2024 - Current
  • Led boarding, passenger services, and ground crew coordination for 100+ flights weekly
  • Maintained a perfect safety compliance record across FAA, TSA, and ADA guidelines
  • Boosted customer satisfaction by 20% through improved service protocols and calm issue resolution
  • Trained and managed 5+ agents, fostering team accountability and safety culture
  • Supported ADA and medical assistance passengers directly during irregular operations
  • Worked in tight quarters under pressure, mirroring cabin crew performance expectations

Business Banker

Citizens Bank
01.2023 - 07.2024
  • Delivered high-touch service to a wide range of business clients, adapting tone and delivery
  • Balanced multiple high-stakes interactions with professionalism and discretion
  • Demonstrated flexibility in hours and communication, including handling urgent requests

Senior Relationship Banker

Santander Bank
05.2018 - 01.2023
  • Built long-term trust with clients through empathy, reliability, and clear communication
  • Led scheduling and coordination across team shifts during peak demand

Additional Customer Service Roles

Police and Fire Federal Credit Union | TD Bank
01.2013 - 01.2018
  • Built early foundation in high-volume, client-facing environments
  • Practiced de-escalation, conflict resolution, and problem-solving under pressure

Education

Bachelor of Science - Business Finance & Sociology

Morehouse College

Associate Degree - Business Education

Community College of Philadelphia

Skills

  • Aviation Operations: Managed 100 weekly flights at a major airline hub
  • Safety & Compliance: Daily application of FAA, TSA, and ADA regulations
  • Passenger Experience: Achieved 20% boost in satisfaction scores through proactive service
  • Crisis Management: Skilled in high-pressure decision-making and service recovery

Websites

Flight Attendant Readiness

  • Availability: Ready to start immediately, open to relocate to any PSA domicile
  • Physical Requirements: Meets FAA standards; comfortable lifting 25+ lbs overhead
  • Scheduling Flexibility: Experienced in nights, weekends, and holidays in aviation operations
  • Work Environment: Proven success working in confined, fast-paced, safety-focused settings

Why PSA Airlines

I’m excited to transition into a Flight Attendant role with PSA Airlines and bring my aviation operations background, customer-first mindset, and calm under pressure to the skies. My experience coordinating daily flights gives me insight into what flight crews need to succeed—and I’m eager to be part of that mission as a key member of your in-flight team.

Timeline

Operations Supervisor

Frontier Airlines
10.2024 - Current

Business Banker

Citizens Bank
01.2023 - 07.2024

Senior Relationship Banker

Santander Bank
05.2018 - 01.2023

Additional Customer Service Roles

Police and Fire Federal Credit Union | TD Bank
01.2013 - 01.2018

Associate Degree - Business Education

Community College of Philadelphia

Bachelor of Science - Business Finance & Sociology

Morehouse College

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