Summary
Overview
Work History
Education
Skills
Timeline
Generic

Micah Stuhr

Houston,TX

Summary

Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.

Phone Operator with expertise in meeting needs of customers with professionalism and courtesy. Upbeat when answering numerous calls quickly, offering important company information and transferring customers. Highly adaptable when tackling various needs of customers via phone and face-to-face.

Skilled food preparation team member experienced in readying cold foods, sides and beverages. Reliable in keeping surfaces clean and sanitized for infection control. Always ready to help team members and customers.

Overview

3
3
years of professional experience

Work History

Delco, Phone Operator, Drive Through

Jason Deli
Houston, TX
06.2022 - Current
  • Trained new employees in proper meal preparation techniques, customer service etiquette, and safety protocols.
  • Assisted in the development of standard operating procedures for catering services.
  • Answered incoming calls and directed them to the appropriate department or individual.
  • Provided customer service support for customers with questions or technical issues.
  • Transferred calls to other departments as needed.
  • Maintained a professional demeanor while handling customer calls.
  • Handled escalated customer complaints professionally and effectively.
  • Developed relationships with customers through effective communication techniques.
  • Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals.
  • Coordinated catering services for office events.
  • Helped prepare food items for catering events as needed.
  • Planned catering services for private parties or corporate events.
  • Supervised and trained catering staff, ensuring adherence to safety standards.
  • Coordinated catering services for events.
  • Coordinated with catering staff on food preparation, presentation and delivery during events.
  • Managed cash transactions related to catering services accurately.
  • Assisted in setting up catering trays for special events.
  • Oversaw pastry production for catering, pick-up orders and in-store customers.
  • Created attractive dessert trays for catering events.
  • Coordinated catering services for corporate clients upon request.
  • Assisted in setting up catering trays for large events or functions.

Salesperson

Baskin Robins
Houston, TX
05.2023 - 08.2024
  • Replenished and arranged items to maintain appearance.
  • Maximized sales by keeping areas tidy, fully stocked and correctly priced.
  • Operated register, handled cash, and processed credit card transactions.
  • Greeted and assisted customers to foster positive experiences.
  • Identified customer needs by asking questions and advising on best solutions.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
  • Provided personalized service to build relationships with customers.

Line Worker and Cashier

Papa Johns
San Antonio, TX
12.2021 - 01.2022
  • Assisted in the assembly of products on the production line.
  • Maintained accurate records of all parts and materials used during production.
  • Performed quality control checks to ensure product specifications were met.
  • Followed safety protocols while operating heavy machinery on the production line.
  • Identified defective products, removed them from the production line, and documented details of defect.
  • Organized inventory shelves to ensure that items were accessible for use on the assembly line.
  • Cleaned up work area at end of shift to maintain a safe working environment for other employees.
  • Loaded materials onto conveyor belt to be transported down the assembly line.
  • Unloaded finished goods from conveyor belt after completion of assembly process.
  • Labeled finished products with appropriate information such as serial numbers or barcodes.
  • Packed finished goods into correct packages or boxes.
  • Met or exceeded target for on-time customer shipments.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.

Education

High School Diploma -

Clear Lake High School
Houston, TX
06-2022

Skills

  • Appointment confirmation
  • Accurate message transcription
  • Telephone Etiquette
  • Call handling
  • Data Entry
  • Appointment Scheduling
  • Proficient in POS system
  • Greeting customers
  • Professional Communication
  • Excellent Phone Demeanor
  • Follow-up skills
  • Flexible Schedule
  • Telecommunications
  • Call transfers
  • Client Service
  • Computer Skills
  • Typing Skills

Timeline

Salesperson

Baskin Robins
05.2023 - 08.2024

Delco, Phone Operator, Drive Through

Jason Deli
06.2022 - Current

Line Worker and Cashier

Papa Johns
12.2021 - 01.2022

High School Diploma -

Clear Lake High School

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Micah Stuhr