Summary
Overview
Work History
Education
Skills
Timeline
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Micah Swanson

Calimesa,CA

Summary

Dynamic Sales Associate with a proven track record at Vuori, excelling in customer service and inventory management. Recognized for enhancing store presentation and ensuring product availability, I leverage effective communication and problem-solving skills to drive sales and foster customer loyalty. Committed to maintaining high standards and delivering exceptional shopping experiences.

Overview

4
4
years of professional experience

Work History

Sales Associate

Vuori
Cabazon, CA
10.2024 - 12.2024
  • Ensured all products were correctly priced and tagged before stocking shelves.
  • Maintained cleanliness of sales floor, including sweeping, dusting, and mopping as needed.
  • Performed inventory counts of merchandise on a regular basis.
  • Replenished supplies such as bags, boxes, and tissue paper, as needed throughout the day.
  • Restocked damaged goods onto shelves after repairs had been made.
  • Organized backroom areas, ensuring all items were properly stored and labeled.
  • Inspected returned merchandise for damage prior to restocking shelves.
  • Assisted customers in locating products on the shelf or in the backroom.
  • Rotated stock from older to newer product when necessary to ensure quality control standards.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Received payment by cash, check, credit cards, vouchers or automatic debits.
  • Provided excellent customer service by helping customers locate items they were looking for.
  • Processed credit card transactions accurately and efficiently.
  • Assisted customers with locating merchandise within the store.
  • Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
  • Greeted customers and provided friendly customer service.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.

Sales Associate

TJX Companies
Redlands, CA
11.2020 - 12.2022
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Ensured that all areas of the retail floor were properly stocked throughout each shift.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Received payment by cash, check, credit cards, vouchers or automatic debits.
  • Maintained accurate records of transactions using the point-of-sale system.
  • Provided information on company policies, warranties, guarantees, financing options and other related matters.
  • Provided excellent customer service by helping customers locate items they were looking for.
  • Processed credit card transactions accurately and efficiently.
  • Assisted customers with locating merchandise within the store.
  • Operated cash registers to process payments for goods and services.
  • Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
  • Greeted customers and provided friendly customer service.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
  • Recommended, selected, located, and obtained products to meet customer needs.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Greeted customers and responded to informational requests.
  • Maintained cleanliness and presentation of stock room and production floor.

Education

Associate of Science - Nursing

Crafton Hills College
Yucaipa, CA
06-2022

High School Diploma -

Yucaipa High School
Yucaipa, CA
06-2020

Bachelor of Science - Nursing Administration

Loma Linda University School of Nursing
Loma Linda, CA

Skills

  • Customer service
  • Point of sale
  • Inventory management
  • Product knowledge
  • Cash handling
  • Visual merchandising
  • Team collaboration
  • Problem solving
  • Effective communication
  • Attention to detail
  • Time management
  • Friendly and outgoing
  • Reliable and punctual
  • Outgoing personality
  • Cleaning techniques
  • Store opening and closing
  • Verbal/written communication
  • POS system operation
  • Energetic self-starter
  • Customer engagement
  • Goal oriented

Timeline

Sales Associate

Vuori
10.2024 - 12.2024

Sales Associate

TJX Companies
11.2020 - 12.2022

Associate of Science - Nursing

Crafton Hills College

High School Diploma -

Yucaipa High School

Bachelor of Science - Nursing Administration

Loma Linda University School of Nursing

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Micah Swanson