Micah Waiamau
Honolulu,HI
Summary
With a proven track record at Honolulu Cadillac GMC, I excel in delivering exceptional customer service and efficient workflow management. My expertise in vehicle assessment and strong work ethic have consistently enhanced customer satisfaction and retention. Skilled in both complaint resolution and data entry, I am committed to achieving and exceeding service excellence. Hardworking employee enthusiastic and pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
11
11
years of professional experience
Work History
Service Advisor
Honolulu Cadillac GMC
05.2023 - Current
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Reduced wait times with efficient coordination of service tasks among technicians.
Cargo Agent
Aloha Air Cargo
03.2023 - 05.2023
- Provided support during peak periods or staff shortages, demonstrating adaptability and teamwork skills.
- Created documents of load plans, cargo cleanliness inspections, and transportation processes.
- Improved cargo processing efficiency by streamlining documentation and communication procedures.
- Compiled accurate cargo manifests, avoiding shipping errors and meeting regulatory standards.
- Prepared hazardous material shipments in compliance with safe handling practices.
Warehouse /Grocery Stocker
Costco
10.2022 - 01.2023
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Removed debris and packaging from boxes and separated for recycling or disposal.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Blocked and faced products on displays and shelves in accordance with company policy.
Service Supervisor
Cutter Ford
05.2013 - 09.2022
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Updated job knowledge by attending workshops, training sessions and educational opportunities.
- Established strong relationships with clients, ensuring their needs were met and promoting long-term loyalty.
- Ensured all safety protocols were followed, resulting in a safe working environment for employees and customers alike.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
- Monitored team's performance and gave feedback when necessary.
Education
No Degree - Business Administration
University of Hawaii At Manoa
Honolulu, HINo Degree - Business Administration
University of Charleston
Charleston, WVHigh School Diploma -
Kamehameha Schools
Honolulu05.2007
Skills
- Customer Service
- Computer Skills
- Multitasking and Organization
- Vehicle assessment
- Strong Work Ethic
- Attention to Detail
- Excellent Communication
- Complaint resolution
- Goal-oriented mindset
- Workflow Management
- Client rapport
- Documentation And Reporting
- Data Entry
- Customer Retention
- Account Management
Accomplishments
- Supervised team of 13 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Service Advisor
Honolulu Cadillac GMC
05.2023 - Current
Cargo Agent
Aloha Air Cargo
03.2023 - 05.2023
Warehouse /Grocery Stocker
Costco
10.2022 - 01.2023
Service Supervisor
Cutter Ford
05.2013 - 09.2022
No Degree - Business Administration
University of Hawaii At Manoa
No Degree - Business Administration
University of Charleston
High School Diploma -
Kamehameha Schools
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