Micah Weakly
Summary
Support day-to-day program operations with expertise in resource coordination and plan execution. Skillfully meet diverse needs and address issues to maintain efficiency and deliver solutions. Demonstrated success in building long-lasting customer relationships.
Overview
11
11
years of professional experience
Work History
Customer Engagement Advocate IV
Everi Payments Inc.
01.2020 - Current
- Worked effectively with fellow team members to coordinate install schedules, make sure all software information is up to date, execute install plan accordingly.
- Install kiosks in a professional and timely manner.
- Deliver friendly service and offer expert support with customers and fellow employees.
- Established trusting relationships with clients by maintaining open lines of communication throughout the entire installation process.
- Supporting hardware escalations and/or supporting local Field Services with any hardware/software issues in the field.
Master Certified Parts Specialist
Lexus Of Henderson
05.2014 - 12.2019
- Contributed to marketing initiatives by creating informative promotional materials highlighting parts specials or new product offerings.
- Assisted in maintaining a clean and organized shop environment, ensuring a safe workspace for colleagues and customers alike.
- Collaborated with vendors to secure competitive pricing, negotiating favorable terms for the business.
- Responsible for maintaining inventory and profit for both the front boutique and parts department.
- Conducted regular inventory audits to maintain accurate stock levels, identify discrepancies, and minimize shrinkage loss.
- Trained any new employees coming into the front boutique counter or shipping and receiving.
Hardlines Associate
Sam's Club
07.2013 - 04.2014
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Answered questions about store policies and addressed customer concerns.
- Increased sales by offering advice on purchases and promoting additional and promotional products.
- Forklift certified to assist in any needs for a forklift operator during day shifts
Education
High School Diploma -
Davis High School
Kaysville, UT06.2013
Skills
- Analytical Thought Process
- Training Experience
- Customer Experience Expert
- Resource Management
- Willingness to Learn New Trades
- Responsibility for Work Integrity
- Dedicated
Timeline
Customer Engagement Advocate IV
Everi Payments Inc.
01.2020 - Current
Master Certified Parts Specialist
Lexus Of Henderson
05.2014 - 12.2019
Hardlines Associate
Sam's Club
07.2013 - 04.2014
High School Diploma -
Davis High School