Micah White
Riverside,CA
Summary
Adept at organizing and maintaining accurate inventory records. A quick study eager to learn and develop strong skills in identifying and prioritizing parts requests based on customer needs and inventory levels, while enhancing understanding of the automotive industry. Detail-oriented and would eventually display a strong ability to identify and prioritize parts requests. Excellent communication skills and a passion for providing exceptional customer service. Dependable candidate capable of managing multiple priorities with a positive attitude while being willing to take on added responsibilities to meet team goals, increase sales, and thus raise commissions earned for all coworkers. Hardworking, passionate, and eager to secure an entry-level parts position in a career filled with opportunity and advancement at a record breaking dealership.
Overview
22
22
years of professional experience
Work History
Sheetline Assistant
Global Pet Inc
10.2011 - Current
- Bolstered team morale through active listening skills that allowed colleagues to feel heard while sharing concerns or suggestions.
- Measured extruded products to identify imperfections, adjusting controls to adhere to project specifications.
- Met production goals through timely changeover and proper set up of injection molds and workstations.
- Facilitated efficient changeovers between different products or materials by coordinating with team members effectively.
- Communicated machine production and material process status with relief shifts and management.
- Exemplified positive attitude as team member in dynamic, fast-paced environment and remained composed and professional during complex challenges.
- Improved product quality with consistent adherence to specifications, monitoring manufacturing processes closely.
- Ensured timely completion of orders by diligently monitoring production schedules and adjusting operations as needed.
- Weighed materials or products to record weight or other production data on tags or labels.
- Maneuvered forklift safely in congested and confined areas using mirrors, horns, and adhering to speed limits.
- Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Provided coaching and mentoring to employees.
Member Services Rep
Kaiser Permanente Call Center
08.2014 - 01.2015
- Resolved customer issues through thorough dispute investigation.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Responded to customer calls and emails to answer questions about products and services.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Handled complaints with prompt, courteous service to uphold professional reputation.
Team Member
Regency Theaters
01.2010 - 11.2011
- Maintain a clean environment for guests.
- Monitored guests for compliance with safety and security protocols, raising any issue with security.
- Efficiently managed ticket sales using various software systems while minimizing wait times for patrons at the box office or online purchases.
- Provided customer service by selling tickets and merchandise, answering questions, and distributing programs.
- Assisted with special events marketing to increase visibility and maximize ticket sales.
- Collaborated on the creation of engaging promotional materials for upcoming productions, resulting in higher audience turnout rates.
- Secured theater at end of each shift to prevent theft of theater items.
- Handled sensitive patron inquiries with discretion and professionalism, ensuring a positive theatergoing experience for all guests.
- Provided exceptional customer service to promote positive movie-going experience.
- Enforced theater policies to maintain enjoyable viewing experience for all customers.
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
Manager
Marcello's Pizza (Riverside, CA)
03.2005 - 07.2009
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved safety procedures to create safe working conditions for workers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed and motivated employees to be productive and engaged in work.
Intramural Sports Supervisor & Plumber Assistant
UC Riverside
09.2003 - 06.2006
- Reduced injuries by implementing effective safety protocols and regularly inspecting equipment.
- Recruited trained, and supervised referees, fostering a professional atmosphere during games.
- Maintained accurate records of game results for use in determining playoff standings as well as individual player statistics throughout each season.
- Monitored workers for performance, professionalism and service quality.
- Trained workers in service policies, safety requirements and specifics of activities.
- Enhanced player experience by consistently enforcing game rules and maintaining a fair play environment.
- Led pre-game meetings with referees, reviewing key rules and expectations to ensure consistent officiating across all matches.
- Listened to instructions from journeyman plumber, gaining valuable onsite job training.
- Filled pipe systems with water and air to determine location of leaks.
- Safely handled tools and equipment in large-scale projects.
- Repaired various types of leaks efficiently, preventing further water damage and potential mold growth for clients.
- Appropriately fitted pipes by identifying dimensions, sizes, and shapes needed to replace faulty pipes.
- Measured, threaded, and cut materials to correct angles.
- Assisted lead plumber with complex repairs, resulting in efficient project completion.
Manager
Star Video (Riverside, CA)
03.2004 - 08.2005
- Maintained a clean, well-organized store environment that encouraged repeat business from customers.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Supervised guests at front counter, answering questions regarding products.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established an efficient system for tracking late fees and following up with customers, reducing outstanding debts owed to the store.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Oversaw daily operations of the video store, including staffing, scheduling, and budget management.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Shift Leader
Hollywood Video (Riverside, CA)
02.2002 - 05.2003
- Conducted regular inventory audits to ensure accuracy in stock levels and minimize shrinkage issues.
- Managed multiple tasks in high-volume environment.
- Resolved customer complaints professionally, earning repeat business and positive feedback.
- Processed transactions efficiently, handling cash, credit cards, and gift certificates securely.
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
- Demonstrated knowledge and applied proper food handling standards.
- Collaborated with team members to maintain a clean and welcoming store environment.
- Enhanced customer satisfaction by providing knowledgeable recommendations on movies and games.
- Organized store displays for optimal visibility and accessibility of popular titles and new releases.
- Provided callers with product and customer service information to foster brand loyalty.
Education
Bachelor of Arts - Sociology
University of California, Riverside
Riverside, CA06.2006
Associate of Arts - General Studies
San Bernardino Valley College
San Bernardino, United States05.2001
Diploma -
Eisenhower High School
Rialto, CA06.1996
Skills
- Interpersonal Communication
- Reliability
- Dispute Resolution
- Professional telephone demeanor
- Computer Skills
- Document and Records Management
- Calm and Professional Under Pressure
- Excellent Communication
Timeline
Member Services Rep
Kaiser Permanente Call Center
08.2014 - 01.2015
Sheetline Assistant
Global Pet Inc
10.2011 - Current
Team Member
Regency Theaters
01.2010 - 11.2011
Manager
Marcello's Pizza (Riverside, CA)
03.2005 - 07.2009
Manager
Star Video (Riverside, CA)
03.2004 - 08.2005
Intramural Sports Supervisor & Plumber Assistant
UC Riverside
09.2003 - 06.2006
Shift Leader
Hollywood Video (Riverside, CA)
02.2002 - 05.2003
Bachelor of Arts - Sociology
University of California, Riverside
Associate of Arts - General Studies
San Bernardino Valley College
Diploma -
Eisenhower High School