Summary
Overview
Work History
Education
Skills
Personal Information
Accomplishments
Timeline
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Micah William

Des Plaines,IL

Summary

I possess a diverse skill set in customer relations, leadership, teamwork, organization, and a strong work ethic. I excel in understanding customer needs, leading teams toward shared goals, managing tasks efficiently, and delivering exceptional results. I am a valuable asset in any professional setting.

Overview

8
8
years of professional experience

Work History

Security

Recess
01.2023 - Current
  • Ensured a safe and secure environment for patrons at a high-end bar, implementing effective security protocols and measures to mitigate potential risks and maintain a welcoming atmosphere
  • Skilled in diffusing conflicts and handling challenging situations discreetly and professionally, maintaining a calm demeanor, and ensuring the safety and comfort of all guests
  • Prepared tasks for employees by taking initiative and collaborating within the team
  • Diligently monitored and controlled access to the premises, utilizing strong observational skills and attention to detail to identify and prevent any unauthorized activities, ensuring a secure environment for both staff and clientele

Mobile Expert

T-Mobile
01.2021 - 01.2022
  • Implemented targeted marketing strategies to drive daily merchandise sales and enhance brand reputation, resulting in consistent customer engagement and increased brand image
  • Efficiently managed and audited a diverse portfolio of over 100 business and customer accounts, effectively cultivating and nurturing long-lasting customer relationships
  • Provided comprehensive oversight of store operations, encompassing cashier duties, employee coordination, and proactive customer engagement, ensuring a seamless and satisfying shopping experience for all customers

Head Porter

Mercedes-Benz of Naperville
01.2019 - 01.2020
  • Spearheaded the Porter team at Mercedes-Benz of Naperville, ensuring efficient and timely coordination of vehicle deliveries, maintenance, and customer service, resulting in enhanced customer satisfaction and loyalty
  • Managed the organization and logistics of the dealership's vehicle inventory, optimizing space utilization and streamlining the process of locating and retrieving specific vehicles for customers and sales staff
  • Maintained meticulous attention to detail in the presentation and cleanliness of vehicles, contributing to an exceptional showroom and lot appearance that reflected the luxury brand image of Mercedes-Benz

Sales Representative

McGrath Audi/Volvo
01.2017 - 01.2018
  • Proactively initiated vehicle sales process, engaging potential customers and facilitating successful transactions
  • Meticulously maintained dealership lots, elevating brand image and attracting a higher customer turnout rate
  • Provided essential information, empowered customers to make informed decisions, and negotiated for optimal company profitability

Education

Business Management -

Oakton Community College
Des Plaines, IL
12.2017

High School Diploma -

Maine East High School
Park Ridge, IL
12.2017

Skills

  • Collaboration and teamwork
  • Leadership
  • Team management
  • Project management
  • Mastery in negotiations
  • Advanced organizational skills
  • Attention to detail
  • Exceptional customer relations
  • Thriving in high-volume environments
  • Thriving in fast-paced environments
  • Analytical prowess
  • Strong presentational skills
  • Adaptability
  • Creativity in problem-solving

Personal Information

Hobbies: Physical Training, Reading, Boxing, Music

Accomplishments

#1 Salesman at T-Mobile I consistently outperformed sales targets, earning the title of the number one salesman. Through expert communication, product knowledge, and a deep understanding of customer needs, Micah excelled in converting inquiries into sales, securing high-value contracts, and upselling premium services.


Athletic & Leadership Experience – Played basketball growing up and personally funded a recreational team, demonstrating leadership, teamwork, and community investment.

Acquisition & Retention – Built and maintained strong client relationships, resulting in high referral rates and repeat business.

Timeline

Security

Recess
01.2023 - Current

Mobile Expert

T-Mobile
01.2021 - 01.2022

Head Porter

Mercedes-Benz of Naperville
01.2019 - 01.2020

Sales Representative

McGrath Audi/Volvo
01.2017 - 01.2018

Business Management -

Oakton Community College

High School Diploma -

Maine East High School

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Micah William