Summary
Overview
Work History
Skills
Certification
Committee Roles
Mentorship
Timeline
Generic

Micah Williams

Greensboro,NC

Summary

Professional with solid experience in providing technical support and resolving IT issues. Adept at troubleshooting, network management, and software installation. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability in dynamic environments. Skilled in customer service, communication, and problem-solving, bringing both technical expertise and proactive approach to every challenge.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Technical Support/Facilities Management Administrative Support Specialist

Renewal By Anderson
08.2021 - 05.2025
  • Diagnosing and resolving technical issues related to computer hardware, software, network systems, and peripherals both remotely and in person
  • Installing, configuring, and updating software applications, operating systems, and hardware devices
  • Providing end-user support and training for new technologies and systems.
  • Experience with ticketing systems and documenting support activities per service level agreements.
  • Configuring computer systems
  • Diagnosing software problems
  • Providing assistance in person or by phone or email.
  • Troubleshooting network problems.
  • Responsible for physical building security which may include managing building access
  • Coordinate building access badge changes for new and terminated employees
  • Provides support and training for Facilities personnel on regulatory and quality topics, such as proper documentation procedures
  • Provide direction to office assistants
  • Maintain the copier billing spreadsheet
  • Service Team Coordinator/Product Ordering Specialist
  • Work in multiple systems: R-Force, Enable, Qlik, EntryLink, Marlimar, and Formstack
  • Experience with managing macOS and/or Linux environments with endpoint management tools
  • Ordering Management
  • Invoicing
  • Data Entry
  • Expediting orders ensuring product/components quickly and efficiently
  • Aging Reports
  • Vendor Management
  • Assisted with logistical requirements for events and meetings.
  • Maintained inventory and submitted written requests for supplies to keep stock levels even.
  • Maintained accurate records of all building systems, equipment warranties, and maintenance schedules to facilitate effective asset management practices.
  • Performed routine facility walk-throughs to identify potential issues before they escalate into costly repairs or safety hazards.

Operations Development

Polo Ralph Lauren
11.2009 - 09.2020
  • Understanding of Distribution Operations and process flows.
  • Possess ability to effectively manage multiple task simultaneously.
  • Report specification, creation and analysis.
  • Perform assessments and identify efficiency gaps to reduce expense.
  • Research/recommend new procedures or technologies to improve service level.
  • DC Coordinator
  • Experience with Warehouse Management System.
  • Lean/Six-Sigma.
  • Assist in associate development and training.
  • Manage volume accuracy of items to be shipped.
  • Plan receipt and distribution of merchandise and supplies.
  • Implement and update operating procedures.
  • Improving process flow and reporting.
  • Anticipate potential road-blocks and recommend solutions.
  • Utilize Microsoft Office software to prepare reports and verify shipments.
  • Observe safety and security procedural adherence: Report unsafe conditions and or acts.
  • Develop and run reports assigned to service level expectation issues.

Service Agent

Enterprise
10.2019 - 07.2020
  • Responsible for the care and maintenance of the cars on the lot. This includes vacuuming and prepping the cars, shuttling cars to and from car washes and dealerships for servicing, car transports to and from offices, checking fluid levels, and changing tires.
  • Determine need for and add windshield fluid, gas, oil, water and antifreeze
  • Perform basic maintenance check: antenna, under the hood, inside the vehicle, inside the trunk, and outside vehicle
  • Verify appropriate stickers are attached to vehicle (registration, plates, etc.)
  • Responsible for maintaining an inventory of cleaning supplies
  • Assist with local automobile deliveries

Various Positions

Rhino Sports & Entertainment
06.2021 - Current
  • Event/stadium/arena management
  • Unarmed security Certified in NC, SC and VA
  • Event staffing
  • Parking staff
  • Ticket scanners / ushers
  • Ticket sales
  • Temperature screening
  • 24/hr security staff
  • Security guards/front desk check-in
  • Access control
  • Capacity monitoring
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.

Various temporary job assignments

American Staffing
03.2009 - 11.2009
  • Physical labor, office assistant, and work area maintenance.

Skills

  • Building inspections
  • Emergency preparedness
  • Security management
  • Asset management
  • Facilities coordination
  • Work order processing
  • Maintenance scheduling
  • Calendar management
  • Teamwork
  • Fast learner
  • Customer service
  • Time management
  • Problem-solving abilities
  • Excellent communication
  • Effective communication

Certification

  • OSHA Certified, 2016-01-01
  • Crown Power Equipment Trainer Certified, 2016-01-01
  • Powered Equipment Rodeo Runner-up, 2016-01-01
  • Six Sigma Yellow Belt Certification, 2018-01-01

Committee Roles

  • Ralph Lauren Events Committee, 2012-01-01, 2020-01-01
  • First-aid Committee, 2014-01-01, 2017-01-01
  • 5S/Safety Captain Receiving Department, 2014-01-01, 2015-01-01
  • BWD Inbound Team Lead (WC, GOH, 5S/Safety, Start Up), 2014-01-01, 2016-01-01
  • Co-Chairman, Ralph Lauren Safety Team, 2016-01-01, 2017-01-01

Mentorship

2018 RL Intern Program Mentor (4 Students), 2018-01-01

Timeline

Technical Support/Facilities Management Administrative Support Specialist

Renewal By Anderson
08.2021 - 05.2025

Various Positions

Rhino Sports & Entertainment
06.2021 - Current

Service Agent

Enterprise
10.2019 - 07.2020

Operations Development

Polo Ralph Lauren
11.2009 - 09.2020

Various temporary job assignments

American Staffing
03.2009 - 11.2009

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Micah Williams