Micah Wolfe
Des Moines,IA
Summary
Business operations and distribution manager with a focus on enhancing productivity and customer satisfaction through cross-functional team support. Proven leadership and interpersonal skills drive the execution of strategic plans and sales objectives. Expertise in developing cost-effective policies that optimize operations, maintenance, and labor expenses.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Distribution Manager
Airgas LLC
2024.01 - 2025.07
- Provides safety and compliance training to meet DOT, OSHA, FDA and Corporate requirements.
- Champions distribution efficiency initiatives for the location, including demand leveling.
- Drives continuous improvement in daily distribution operations.
- Develops, documents and trains employees on SOPs and processes.
- Daily review and processing of all DOT documentation including vehicle condition reports and drivers hours of service, route efficiency and completion.
- Reviews incoming orders for accuracy and unusual requirements. Communicate unusual requirements for production planning.
- Prepares daily local and inter-branch delivery schedule for cylinders and bulk.
- Prepares load sheets, delivery tickets and manifests and highlights any critical customer requirements. Insures loads are accurate and complete.
- Reviews returned trips for paperwork accuracy and completeness, and unfulfilled orders
- Reviews open orders for status and closure.
- Responds to inquiries from sales, customer service and branches regarding delivery status and capabilities
- Responds to emergency delivery requirements.
- Manages availability of drivers and equipment, including all maintenance requirements, to insure that adequate resources are available to meet distribution needs.
- Controls distribution costs and maximizes service response through balancing of daily routes and overall system optimization.
- Directly supervises drivers. As well as P&L for the Ankeny Iowa location.
- Other duties and projects as assigned
Operations Manager
FedEx Freight
2022.10 - 2023.05
- Direct day-to-day operations focused on the attainment of key business metrics, continuous improvement initiatives and an three-member team with related direct reports.
- Boosted organizational quality standards by delivering increased quality during a one-year timeframe.
- Maximize productivity and management systems by establishing specific goals and managing operations.
- Plan, organize and direct distribution operations to ensure optimal return on investment for the company.
Operations Manager
Amazon.com
2019.11 - 2023.03
- Oversaw all aspects of Amazon operations in warehouse DIA3. Was in charge of of all Scheduling, Vehicle maintenance, Payroll, as well as all Employee Relations within the warehouse. Also oversaw all tracking of delivery driver infractions with Netradyne video monitoring service.
Warehouse Manager
PUSH PEDAL PULL
2015.10 - 2020.05
- Monitored inventory levels and tracked all deliveries and goods, reducing missed inventory by 74%.
- Hired and trained 7 full-time warehouse workers
- Monitored employee performance and provided encouragement, boosting productivity of lowest-performing employees by 11%
- Conducted safety training sessions and ensured 100% of staff members followed safety rules, reducing workplace accidents by 27%
Assistant Operations Manager
Sears Holdings Corporation
2011.09 - 2015.10
- Overhauled existing employee onboarding processes, increasing performance by 14% in the average employee’s first quarter
- Handled customer complaints, reducing the instance of negative Google reviews and BBB reports
- Held 2 monthly meetings, establishing quotas, and collaborating with staff to create plans of action.
Education
Bachelor's degree - Criminology, Business Administration
Kaplan University
Urbandale, IA05.2011
Skills
- CRM Management (10 years)
- Microsoft Excel, Word, PowerPoint (10 years)
- Team management (10 years)
- Workday (10 years)
- Salesforce Marketing Cloud (8 years)
- Google Analytics (10 years)
- SAP S/4 HANA (8 years)
Certification
- CDL B June 2020 to September 2025 Have a class B and D CDL
- CPR Certification June 2023 to July 2025
Awards
Eagle Scout January 2006 One of very few Boy Scouts that make it all the way to Eagle Scout.
Accomplishments
Graduated at the top of my class and im also a Boy Scout Eagle Scout.
Timeline
Distribution Manager
Airgas LLC
2024.01 - 2025.07
Operations Manager
FedEx Freight
2022.10 - 2023.05
Operations Manager
Amazon.com
2019.11 - 2023.03
Warehouse Manager
PUSH PEDAL PULL
2015.10 - 2020.05
Assistant Operations Manager
Sears Holdings Corporation
2011.09 - 2015.10
Bachelor's degree - Criminology, Business Administration
Kaplan University