Micah Green

Operational Oversight & Risk Control:• Provide end-to-end oversight of daily Triage operations, strategically reallocating work items, managing queue prioritization, and assigning cases to analysts to maximize efficiency and ensure timely completion of KYC deliverables. • Proactively identify operational risks, control gaps, and workflow inefficiencies; partner with leadership to implement corrective actions that strengthen the KYC control environment and reduce regulatory exposure. • Monitor volume trends and team capacity, supporting leadership with insights that drive informed decision-making and maintain strict adherence to Citi’s risk and compliance standards. Reporting & Advanced Data Analytics:• Produce precise, high-impact Excel reports for senior leadership, delivering visibility into productivity metrics, case aging, operational performance, and risk-related indicators. • Validate data integrity, analyze discrepancies, and coordinate with cross-functional partners to address root causes, improving accuracy across KYC reporting channels. • Leverage advanced Excel capabilities—including pivot tables, lookup functions, and automated formulas—to streamline reporting processes and enhance business intelligence. Cross-Functional Leadership & Risk Mitigation:• Actively participate in daily risk and operations meetings with management, presenting workflow updates, raising potential risks, and aligning teams around mitigation strategies. • Serve as a critical liaison between production teams, policy groups, and leadership, ensuring seamless communication of process changes, escalations, and operational expectations. • Support enterprise-wide initiatives that reinforce regulatory compliance, optimize workflows, and elevate Citi’s overall KYC control framework. Project Execution & Strategic Support:• Partner with leadership on process-improvement initiatives, capacity planning, and operational redesigns that enhance performance and reduce manual effort. • Contribute to the development of procedural documentation, project materials, and strategic reporting that guide decision-making at the managerial level. • Demonstrate leadership readiness by providing data-driven insights, influencing process enhancements, and contributing to the team’s long-term operational strategy. Training, Development & Team Enablement:• Support onboarding and skill development by educating new analysts on Triage logic, reporting requirements, and risk expectations. • Assist in creating and refining SOPs to improve clarity, consistency, and compliance with evolving regulatory standards. • Serve as a knowledgeable, approachable resource to peers, promoting a culture of accuracy, accountability, and strong risk awareness.

Developed accurate and efficient reports, identified loopholes, and recommended improved control measures to prevent future fraud. Gained expertise in risk evaluation, assessment, and management, essential for excelling in the Unit Manager position. Oversaw team activities, providing guidance and resources to enhance workflow and processes. Learned to delegate, strategize, and lead projects that benefited the team, skills that will drive productivity and efficiency at Citibank. Contributed to the development and implementation of procedures and training initiatives to keep the team updated on best practices. As Unit Manager, I will leverage this experience to provide high-quality training opportunities and mentorship, ensuring professional growth and performance while exceeding customer expectations. Experienced in detecting, analyzing, and preventing fraudulent activities to protect clients' assets and ensure regulatory compliance. Proficient in utilizing advanced analytics, investigative tools, and pattern recognition to identify potential fraud and mitigate risks. At Citibank, I have had the opportunity to successfully contribute to a variety of projects that have significantly impacted our operations, particularly in the realm of fraud prevention. My experience encompasses a diverse range of responsibilities, including mentoring and training initiatives aimed at equipping team members with the tools and knowledge they need to identify and combat fraud effectively. I have conducted numerous training sessions, where I've had the chance to share best practices and facilitate collaborative feedback through Zoom conferencing. These sessions have not only fostered a sense of teamwork but have also encouraged open dialogue among participants, which I believe is crucial for enhancing our collective understanding of fraud prevention strategies. In addition to training, I have managed inventory for our training materials, ensuring that our resources are always up-to-date and readily available for both current and new employees. One of my most notable achievements during my time at Citibank was when one of my phone recordings was selected as a training example. This recognition not only validated my commitment to effective client engagement but also served as an inspiration for my colleagues to strive for excellence in their interactions with clients. I am deeply committed to Citibank's mission and values, and I have a strong aspiration to advance to a Unit Manager role in the future. I believe that by leveraging my skills and experiences, I can significantly enhance both employee and client outcomes. As I continue to develop my expertise, I am eager to find innovative ways to contribute to Citibank's ongoing success and to help foster a culture of excellence within our team.

• Oversee the planning and execution of multiple construction projects, ensuring adherence to timelines and budgets
• Lead a team of subcontractors and construction workers, fostering a collaborative environment
• Develop and implement project schedules, managing resources effectively to meet deadlines
• Conduct regular site inspections to ensure compliance with safety regulations and quality standards
• Collaborate with clients to assess project needs and provide timely updates on progress
• Developed and maintained relationships with customers and suppliers through account development.