Micah J. Williams
Los Angeles,CA
Summary
Operations & Executive Support Specialist with 8+ years of experience driving efficiency across and ld e-commerce and retail environments, supporting leadership, managing logistics, and executing high volume operations. Proven ability to manage complex calendars, coordinate across departments and keep daily operations running smoothly on behalf of business owners. Known for strong communication, follow-through, and the ability to anticipate needs, prioritize competing requests, and act as a reliable point of contact between leadership and internal and external partners.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Founder/Operations Lead
Escapism Fragrances
Los Angeles, CA
09.2025 - Current
- Built partnerships across creative, manufacturing, and retail environments
- Led product development, inventory management, and order fulfillment logistics to ensure timely delivery and operational efficiency for a luxury fragrance concept
- Managed schedules, project timelines, and vendor communications across manufacturers, designers, photographers, and fulfillment partners.
- Facilitated daily business operations, enabling leadership to concentrate on strategic growth initiatives.
- Maintained organized records, contracts, and files while ensuring communication flowed smoothly between departments and external partners.
- Industry: Early-stage direct-to-consumer fragrance sensory brand operating across e-commerce and digital retail channels
Operations & Executive Support
GHOST Inc.
Los Angeles, CA
01.2022 - 12.2025
- Supported leadership and operations teams in a high-volume e-commerce environment by coordinating schedules, managing day-to-day administrative tasks, and serving as a central point of communication across departments.
- Managed calendars, meeting logistics, and follow-ups on behalf of leadership to ensure priorities stayed on track.
- Coordinated with vendors, fulfillment partners, and internal teams to support product launches, order flow, and operational timelines.
- Managed deliverables, organized documentation, and ensured operational consistency during rapid growth.
- Frequently handled time-sensitive requests requiring discretion, accuracy, and sound judgment.
- Industry: E-commerce and social commerce marketplace specializing in livestream selling and online retail distribution
- Mentored junior staff, providing guidance on best practices and professional development.
- Coordinated cross-functional teams to deliver high quality results within tight timelines.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Processed 800+ orders weekly with 99% fulfillment accuracy.
- Maintained accuracy across 2,500+ units of active inventory
Customer Service and Sales Associate
Pacsun | El Camino Real| Uniqlo
Various Locations
01.2015 - 07.2021
- Developed strong customer communication, organization, and multitasking skills in fast-paced environments.
- Handled transactions, scheduling support, and daily operational tasks while maintaining professionalism and attention to detail.
- Built a strong foundation in service, reliability, and adaptability that translates directly to administrative and office support roles.
- Industry: National retail and hospitality brands operating in high-volume, customer-facing environments
- Assisted customers with product selection and inquiries in a fast-paced retail environment.
- Resolved customer complaints promptly, ensuring a positive shopping experience for all patrons.
- Handled customer complaints in a professional manner.
- Maintained up-to-date knowledge of store merchandise and policies.
Education
High School Diploma -
Frederick High School
Frederick, MDSkills
- Calendar management and scheduling
- Executive and owner support
- Vendor and logistics coordination
- Cross-department communication
- Meeting preparation and follow-up
- File organization and documentation
- Project and task tracking
- Email and phone correspondence
- Office operations and coordination
- Inventory and order support
- Microsoft Excel
- Google Workspace
- Time management and prioritization
- Word
- Outlook
- Calendar management systems
- Shopify
- E-commerce platforms
- Data tracking and reporting
- Project management
- Inventory management
- E-commerce strategy
- Schedule optimization
- Problem solving
- Adaptability
- Time management
- Customer invoicing
- Project scheduling
- Order fulfillment
- Team leadership
- KPI tracking
Certification
Google Digital Marketing, 12/23, Present (Still in progress)
Core Administrative Skills
- Calendar management and scheduling
- Executive and owner support
- Vendor and logistics coordination
- Cross-department communication
- Meeting preparation and follow-up
- File organization and documentation
- Project and task tracking
- Email and phone correspondence
- Office operations and coordination
- Inventory and order support
- Microsoft Excel and Google Workspace
- Time management and prioritization
Timeline
Founder/Operations Lead
Escapism Fragrances
09.2025 - Current
Operations & Executive Support
GHOST Inc.
01.2022 - 12.2025
Customer Service and Sales Associate
Pacsun | El Camino Real| Uniqlo
01.2015 - 07.2021
High School Diploma -
Frederick High School