Micaiah Bennett
Farmers Branch
Summary
Adaptable and detail oriented Remote Support Specialist with 5 + years of success in customer service, virtual operations, and e-commerce. Also skilled in data entry, calendar management, and document preparation, ensuring smooth operational flow. Thrives in independent work environments and excels in communication, problem-solving, and time management, contributing to successful team collaboration and project execution. Seeking a flexible part-time remote work from home profession.
Overview
11
11
years of professional experience
Work History
Freelance Virtual Assistant/Admin Support
Self Employed
Plano
01.2024 - Current
- Provided Administrative and creative support to small business clients across e-commerce and wellness industries.
- Created visually branded marketing assets in Canva for email, instagram, and promotions.
- Maintained Shopify stores by uploading products, optimizing listings, and processing order updates.
- Managed scheduling, inboxes, and spreadsheets via Google workspace and Microsoft Excel.
- Supported back-end operations, including research, data cleanup, and customer follow-up emails.
- Managed client communications and scheduling to enhance service efficiency.
- Created and maintained digital filing systems for client documents.
Customer Support Specialist- Data Entry- Remote
Westlake Financial Services
Dallas
03.2020 - Current
- Delivered fast, accurate customer support via chat, email, and phone, using internal CRM tools in high-volume environments.
- Handled sensitive account issues, processed payments, and provided password resets, and technical assistance.
- Maintained 95%+ satisfaction by de-escalating concerns with professionalism and empathy.
- Successfully juggled multiple chats using dual monitors while updating systems in real time.
- Trained new team members on chat procedures and customer interaction protocols.
- Performed data entry using CRM data management systems.
- Performed data entry tasks accurately and quickly.
- Performed data entry of payment information into internal database.
Recruiting & Admin Coodinator
Altiras Advisors
Carrollton
02.2017 - 12.2019
- Posted Job openings and managed applicant tracking systems to streamline the hiring process.
- Scheduled interviews, screened candidates, and supported onboarding documentation.
- Maintained organized digital records and optimized scheduling using Google calendar and Excel
- Managed communication between departments to facilitate collaboration and information sharing.
- Monitored project progress and provided updates to stakeholders.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Receptionist Coordinator
King Spa
Dallas
06.2014 - 11.2016
- Managed guest check-ins, scheduled appointments, and maintained calm, and organized public spaces.
- Answered calls and managed front desk communications.
- Delivered outstanding customer service and supported spa operations.
- Handled phone inquiries and directed calls to appropriate departments promptly.
- Organized and maintained a clean, welcoming reception area for guests.
- Processed invoices, payments, and other financial transactions according to established procedures.
- Coordinated with other supervisors, combining group efforts to achieve goals.
Education
Associate of Science - Business Administration
Brookhaven College
Dallas, TX05-2017
High School Diploma -
Hope Academy
Tulsa, OK05-2012
Skills
- Training and development
- Scheduling coordination
- Social media marketing
- Customer service
- Data entry
- Communication skills
- Organization and time management
- CRM management
- Typing speed 45 WPM
- Microsoft office
- Problem solving
- Leadership
- Task prioritization
Timeline
Freelance Virtual Assistant/Admin Support
Self Employed
01.2024 - Current
Customer Support Specialist- Data Entry- Remote
Westlake Financial Services
03.2020 - Current
Recruiting & Admin Coodinator
Altiras Advisors
02.2017 - 12.2019
Receptionist Coordinator
King Spa
06.2014 - 11.2016
Associate of Science - Business Administration
Brookhaven College
High School Diploma -
Hope Academy
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