Micaiah Heffner
Statesville,NC
Summary
Highly motivated Law Enforcement Officer with a strong background in customer service and a dedication to learning new skills. Experienced in interacting with the general public, poised to become a well-trained professional in law enforcement.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Police Officer
Statesville Police Department
Statesville, NC
01.2024 - 10.2024
- Responded to emergency calls for service and provided assistance as needed.
- Performed traffic enforcement duties, including issuing citations and warnings, directing traffic, and responding to calls for service.
- Conducted investigations of criminal activities, interviewed witnesses, collected evidence and wrote reports.
- Provided assistance to victims of crime or accidents.
- Patrolled assigned areas on foot or by vehicle in order to observe any suspicious activity or persons.
- Prepared detailed reports summarizing incidents observed while on patrol duty.
- Attended various training sessions pertaining to law enforcement procedures, tactics and regulations.
Supervisor
Food Loin
Statesville, NC
01.2022 - 12.2023
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Greeted customers and responded to informational requests.
Host
Outback Steakhouse
Statesville, NC
07.2021 - 12.2021
- Greeted guests upon arrival and provided them with menus.
- Took reservations over phone and in person.
- Provided customers with accurate wait times and monitored waiting list.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Managed incoming calls during busy shifts.
Education
Some College (No Degree) - Basic Law Enforcement Training
Rowan-Cabarrus Community College
Salisbury, NCHigh School Diploma -
Statesville High School
Statesville, NC03-2023
Skills
- Criminal Investigations
- Community Engagement
- Defensive driving training
- Law Enforcement
- Search and seizure laws familiarity
- Arrest techniques
- Traffic Control
- Physical Fitness
- Report Writing
- Customer Service
- Guest Services
- Cash Handling
- Payment Collection
Certification
- Basic Law Enforcement Training
Timeline
Police Officer
Statesville Police Department
01.2024 - 10.2024
Supervisor
Food Loin
01.2022 - 12.2023
Host
Outback Steakhouse
07.2021 - 12.2021
Some College (No Degree) - Basic Law Enforcement Training
Rowan-Cabarrus Community College
High School Diploma -
Statesville High School
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