Micaiah Lawson
Summary
Results-driven Resolution Specialist pursuing a Bachelor of Science in Information Systems, combining a strong foundation in technology with business principles and innovation. I am skilled in troubleshooting, conflict resolution, and process improvement, with a proven ability to navigate complex technical and operational challenges. Adept at leveraging technical expertise to identify and implement effective solutions, ensuring seamless communication and collaboration across teams.
Overview
4
4
years of professional experience
Work History
BDC Coordinator
Toyota South Atlanta
05.2021 - 01.2022
- As a BDC Coordinator, I leveraged my technical background and business acumen to enhance the dealership's business development initiatives. My role involved coordinating and streamlining processes to improve lead management, customer communication, and overall sales performance.
- Coordinated business development activities to ensure effective lead management and customer engagement.
- Streamlined communication processes to improve response times and customer satisfaction.
- Provided training and support to staff on new technologies and processes, promoting technological literacy and efficiency.
- Led a process improvement initiative that reduced response times to customer inquiries by 30%, significantly enhancing the overall customer experience.
Resolution Specialist I
Walmart Home Office
03.2022 - 06.2024
- Ensured seamless operational and internal systems were handled by addressing technical issues that impacted both employees and customers. Effectively bridged the gap between technical and operational needs.
- Investigated and resolved technical issues reported by employees and customers, ensuring minimal disruption to business operations.
- Implemented process improvements to prevent future issues, enhancing overall system reliability and user experience.
- Analyzed data to identify trends and areas of improvement, contributing to informed decision making and strategic planning.
- Resolved an average of 50 technical issues per week with a 95% satisfaction rate, significantly enhancing employee and customer satisfaction.
Customer Relations
At Home LLC
07.2024 - 12.2024
- Increased efficiency within the customer relations team by implementing innovative solutions for common challenges faced during daily operations.
- Handled guest complaints professionally, resolving issues quickly to maintain positive customer relations.
- Resolved any issues or disputes related to pricing or product quality quickly and professionally, maintaining strong customer relations.
Education
Bachelor of Science - Computer Information Systems
University of Arkansas Grantham
Arkansas05-2027
Associates - Business Technology
Atlanta Technical College
Atlanta05.2022
High School Diploma -
Ridgeway High School
Memphis, TN05-2017
Skills
- Process Improvement
- Analytics
- Communication
- Customer Service
- Strategic Thinking
Timeline
Customer Relations
At Home LLC
07.2024 - 12.2024
Resolution Specialist I
Walmart Home Office
03.2022 - 06.2024
BDC Coordinator
Toyota South Atlanta
05.2021 - 01.2022
Bachelor of Science - Computer Information Systems
University of Arkansas Grantham
Associates - Business Technology
Atlanta Technical College
High School Diploma -
Ridgeway High School
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