Summary
Overview
Work History
Education
Skills
Timeline
Generic

Micaiah Williams

Los Angeles,CA

Summary

Marketing and communications professional with experience in client engagement, sales leadership, and brand strategy. Skilled in content creation, social media, and market research, with a track record of driving customer loyalty and engagement. Currently pursuing a Master’s in Strategic Communication, combining academic knowledge with hands-on experience to deliver impactful marketing initiatives.

Overview

6
6
years of professional experience

Work History

Lead Client Engagement Specialist

Tesla
03.2023 - Current
  • Led client engagement efforts by advising and guiding customers through tailored solutions, ensuring alignment with brand messaging and business goals.
  • Trained and mentored new team members on effective sales communication strategies, enhancing overall team performance and client satisfaction.
  • Built and maintained long-term client relationships, achieving a 30% increase in repeat business and referrals.
  • Partnered with marketing team to align promotional campaigns with customer needs, driving stronger brand visibility and engagement.
  • Consistently exceeded monthly sales and engagement targets by applying consultative communication, storytelling, and problem-solving skills.

Assistant Store Manager

Foot Locker
05.2019 - 03.2023
  • Supervised daily operations and coached a team of 25 employees, ensuring consistent delivery of brand messaging and a high-quality customer experience.
  • Collaborated with marketing teams to implement seasonal promotions, driving measurable increases in foot traffic and product visibility.
  • Monitored sales performance and customer insights to adapt engagement strategies, improving conversion rates and customer loyalty.
  • Coordinated internal communication across staff to align goals, streamline workflows, and enhance overall team efficiency.
  • Supported community outreach and local marketing efforts, strengthening brand reputation and customer relationships.

Strategic Communications Intern

KC Experience LLC
03.2022 - 09.2022
  • Developed and executed digital marketing campaigns, increasing social media engagement by 45%.
  • Created content for email newsletters and social media, reinforcing brand messaging and audience growth.
  • Conducted market research to inform marketing strategies and improve campaign targeting.
  • Assisted in planning and executing local marketing events, strengthening brand visibility.

Education

Bachelor of Arts - Strategic Communications

Azusa Pacific University
Azusa, CA
05-2026

Bachelor of Arts - Communications

California State University, Northridge
Los Angeles, CA
05-2023

Skills

  • Client Engagement & Relationship Management
  • Marketing & Social Media Strategy
  • Brand Messaging & Content Creation
  • Sales & Consultative Selling
  • Team Leadership & Mentorship
  • Market Research & Analytics
  • Project Coordination & Cross-Functional Collaboration
  • Communication & Storytelling

Timeline

Lead Client Engagement Specialist

Tesla
03.2023 - Current

Strategic Communications Intern

KC Experience LLC
03.2022 - 09.2022

Assistant Store Manager

Foot Locker
05.2019 - 03.2023

Bachelor of Arts - Strategic Communications

Azusa Pacific University

Bachelor of Arts - Communications

California State University, Northridge

Similar Profiles

CREATE PROFILE