Micaiah (Ky) Fifer
Forest Grove
Summary
Results-driven Healthcare Supervisor experienced in managing teams and optimizing operations. Developed and implemented strategies that enhance productivity and efficiency. Led teams to achieve high performance standards through effective collaboration and motivation.
Overview
21
21
years of professional experience
Work History
Choir Section Leader & Accompanist
Saint Pius X Catholic Church
Portland
04.2026 - Current
- Delivered musical support for vocalists and instrumentalists, enhancing performances across diverse settings.
- Collaborated with music directors to interpret compositions, ensuring accurate and expressive renditions.
- Tailored musical arrangements to enhance performers' experiences.
- Identified and corrected mistakes made by musicians, maintaining high standards during rehearsals and performances.
- Accompanied musicians during rehearsals and services.
Care Management Supervisor
Providence Health Plan
Beaverton
01.2019 - Current
- Supervised case management team to ensure compliance with care standards.
- Coordinated patient care plans with healthcare providers and community resources.
- Trained staff on case management processes and best practices for patient support.
- Monitored case documentation for accuracy and adherence to regulatory requirements.
- Implemented quality improvement initiatives to enhance service delivery efficiency.
- Developed training materials to support ongoing staff education and development.
- Demonstrated expertise in creating accountable teams which closely followed corporate healthcare strategies.
- Developed and implemented case management programs based on analysis of intake and discharge data to enhance patient outcomes.
- Leveraged years of expertise to create effective, pragmatic training materials for new or current staff members.
- Interpreted regulations and policies to establish compliance with operational requirements.
- Created reports on caseloads, service utilization, program trends, and other relevant metrics.
- Facilitated trainings for staff members on best practices related to client care coordination.
- Monitored caseworker activities to ensure compliance with agency policies and applicable laws and regulations.
- Trained staff to effectively manage time and maintain patient satisfaction through quality care.
- Conducted performance evaluations for caseworkers to assess progress and identify areas for improvement.
- Managed the daily operations of the case management department including developing policies and procedures.
- Provided leadership, guidance, and supervision for a team of caseworkers responsible for managing cases.
- Analyzed data from case management initiatives to measure effectiveness and develop strategies for improvement.
- Led regular team meetings and in-house training sessions to boost group effectiveness.
- Transitioned clients to different providers based on progress or needs.
- Coordinated support services and optimized communication between healthcare workers and patients.
- Collaborated with healthcare team to improve care quality, reduce costs and gauge patient progress.
- Collaborated with multidisciplinary teams to deliver comprehensive support tailored to client needs.
- Conducted initial assessments to determine client eligibility for programs and services.
- Evaluated program effectiveness and suggested improvements based on outcomes.
- Participated in professional development opportunities to stay current with best practices in case management.
- Managed caseloads effectively, ensuring timely documentation and reporting.
- Utilized case management software and databases for efficient information tracking.
- Implemented crisis intervention strategies to address emergent client issues.
- Maintained confidentiality and adhered to professional ethics and standards.
- Identified barriers to client success and developed strategies to overcome them.
- Provided referrals to appropriate medical, mental health, and social services.
- Established and maintained relationships to meet community needs and avoid service duplication.
- Built a strong team by effectively recruiting and interviewing candidates.
- Evaluated work of staff and volunteers to maintain quality and effectiveness of resources.
Clinical Support Coordinator
Providence Health Plan
Beaverton
01.2015 - Current
- High Cost Member Review with Medical Directors
- Project Management/ Creation of Cerner Online CMDM Program for Top 5
- Monitoring Member ED Utilization
- Monthly ED Utilization Reporting
- Monthly ESRD/ HEPC/ HIV Reporting
- ICU/Influenza ED Trend Reporting
- Scheduling CSCs for Rotating Duties
- Screening Members for Chronic Conditions
- Supported VITAL testing initiatives to enhance patient care and services.
- Co-Creation of Training Materials for new Tools and Procedures
- Desk Procedure Composition
- Management of Permissions for PreManage and Cerner
- Created reports and analyzed data to inform supervisors and managers on procedures, policies, and resources. Analyzed ED utilization of members, proposing procedural and program improvements for effective management of ED utilizers. Reviewed high-cost members for triage to supervisors, nurses, and CSCs, tracking decisions to ensure appropriate interventions.
- Developed solutions to technological barriers hindering implementation of new programs, including repurposing Cerner Online as an educational tool for members unable to participate telephonically with CMDM.
- I maintain a CSC resource file that helps our team stay on task so that we can be consistent in our work.
- I am currently developing a program to manage frequent ED utilizers by mobilizing staff for on-site CMDM.
- Collaborated with other departments to align on mutual goals, providing information on PreManage to support Quality and ImpactPro high-cost reporting for Pharmacy.
- Delivered essential healthcare services to improve patient outcomes.
Accompanist/ Vocalist
St. Matthews Catholic Church
Hillsboro
01.2007 - 01.2016
- Led music for Mass, enhancing worship experience for 200 to 400 attendees
- Coordinated and arranged instrumentalists for Sunday Mass, fostering teamwork among 10-12 choir members
- Arranged vocal and instrumental pieces for performances, contributing to engaging musical presentations
Administrative Coordinator/ Medical Assistant
Northwest Occupational Health Associates
Portland
01.2010 - 01.2015
- Client Relations
- Process Management and Improvement
- Change Management
- Interviewing New-Hire Candidates
- Coaching/ Training New Employees
- Price Setting for Procedures/ Services
- Billing
- Conducted treadmill stress tests to evaluate cardiovascular health
- Conducted spirometry assessments to evaluate respiratory health
- Administered vaccine injections to patients for immunization
- Performed phlebotomy procedures to collect blood samples
- Scheduling and Managing Appointments
- Maintenance of Patient Records/ Correcting a Paper Medical Record
- Performing Routine Maintenance of Administrative Equipment
- Assessed and documented patients' vital signs for health evaluation
- Created and revised systems and procedures by analyzing operating practices, evaluating personnel and technological requirements, and implementing changes, including a digital records storage system and management of flow sheets.
- Resolved administrative problems by analyzing information and communicating solutions, revising new-hire protocols and implementing a new storage protocol for paperwork.
- Maintained a suggestion system by directing and controlling administrative technical aspects according to management directives. Coordinated the installation of equipment with IT to manage records, creating more room for current patient records and reducing chart maintenance costs.
- Guided employee actions by researching, developing, writing, and updating administrative policies and procedures, designing systems to manage increased administrative workload while also interviewing and training new employees.
Hall Director/ Resident Assistant
PSU Residence Life
Portland
01.2005 - 01.2008
- Supervision of a Staff of Six Resident Assistants
- Organized and implemented weekly staff meetings to enhance team communication and collaboration
- Organizing and Implementing Weekly Progress Meetings with Each Staff Member
- Created community programming initiatives to foster resident involvement
- Coordinated event planning for campus activities to increase resident engagement and participation
- Resident Interaction and Assessment of Their Needs
- Official Report Writing and Record Keeping
- Maintaining Official Documents
- Provided on-call duty and coordinated emergency responses for resident concerns, ensuring safety and support
- I supervised multiple campus events that required coordination with campus public safety, housing, the City of Portland, and Portland State University.
- Coordinated emergency responses with Portland City Police, Portland Fire Department, and Campus Public Safety.
- Won “Best Campus Program” award four times through the department of residence life.
Education
Masters of Healthcare Administration -
Pacific University
Hillsboro, OR01-2015
Associate’s Of Applied Science - Medical Assisting
Mt. Hood Community College
Gresham, OR01-2010
Bachelor of Science - Arts and Letters
Portland State University
Portland, OR01-2008
Recording and Music Production Certification -
Portland State University
Portland, OR01-2007
Skills
- Team leadership
- Employee engagement
- Motivational leadership
- Staff development
- Staff training
- Meeting facilitation
- Project management
- Effective communication
- Time management
- Resource allocation
- Performance evaluation
- Data analysis
- Quality improvement
- Healthcare collaboration
- Regulatory compliance
- Case management
- Team management
Timeline
Choir Section Leader & Accompanist
Saint Pius X Catholic Church
04.2026 - Current
Care Management Supervisor
Providence Health Plan
01.2019 - Current
Clinical Support Coordinator
Providence Health Plan
01.2015 - Current
Administrative Coordinator/ Medical Assistant
Northwest Occupational Health Associates
01.2010 - 01.2015
Accompanist/ Vocalist
St. Matthews Catholic Church
01.2007 - 01.2016
Hall Director/ Resident Assistant
PSU Residence Life
01.2005 - 01.2008
Masters of Healthcare Administration -
Pacific University
Associate’s Of Applied Science - Medical Assisting
Mt. Hood Community College
Bachelor of Science - Arts and Letters
Portland State University
Recording and Music Production Certification -
Portland State University