Summary
Overview
Work History
Education
Skills
Certification
Timeline
Cashier
Mica James Raymond

Mica James Raymond

Temple,USA

Summary

Experienced retail professional known for providing friendly and engaging customer service, adept in payment processing, sales, and skilled in numerical proficiency. A strong communicator and team player, always eager to adapt and learn, contributing to the efficiency of store operations. Committed to ensuring each customer enjoys a positive and memorable experience, consistently delivering exceptional service even in fast-paced retail environments.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Cashier

Buc-ee's
Temple, TX
11.2022 - 08.2023
  • Deliver a Welcoming and Well-Stocked Customer Experience: Ensure each customer receives a clean, friendly, and well-stocked shopping experience.
  • Efficient Payment Transactions: Accurately process customer purchases using POS units and various payment methods, including compliance with state alcoholic beverage laws for beer sales.
  • Cash Management: Maintain cash drawer accuracy at the start and end of each shift to ensure financial integrity.
  • Returns and Refunds: Process exchanges and refunds in adherence to company policies.
  • Shift Reports: Precisely reconcile shift Pay Point reports.
  • Checkout Area Maintenance: Keep the checkout area clean and organized to create an inviting shopping environment.
  • Merchandise Support: Assist with stocking, rotating merchandise, and labeling items for sale.
  • Customer Complaint Resolution: Act as the first point of contact to address customer complaints promptly and professionally.
  • Training: Provide training and guidance to new cashiers to ensure they meet operational standards and deliver excellent service.

Bus Driver

Belton ISD
Belton, TX
11.2021 - 11.2022
  • Safely Transport Passengers: Safely and responsibly transport children and other passengers to and from school, prioritizing their well-being throughout the journey.
  • Adherence to Traffic Laws and Regulations: Strictly adhere to all traffic laws, safety procedures, and transit regulations to ensure a secure and lawful transportation environment.
  • Vehicle Maintenance: Ensure the cleanliness and mechanical soundness of the bus to maintain a safe and reliable mode of transportation.
  • Passenger Safety: Prioritize the safety and security of all students, implementing necessary safety measures to guarantee their well-being during transit.

Collector

A&D Tests
Temple, TX
06.2021 - 09.2021
  • Specimen Collection Specialist: Proficient in collecting various types of specimens, including drug samples, DNA samples, and conducting alcohol breathalyzer testing. Strictly adhere to established protocols and procedures to ensure accurate and reliable specimen collection.
  • Receptionist Duties: Assume the role of receptionist, efficiently managing inquiries, appointments, and maintaining a welcoming environment for clients and visitors.
  • Emergency Response: Serve as an on-call responder for accidents and emergencies requiring drug/alcohol testing, providing prompt and professional assistance during critical situations.
  • Inventory Management: Oversee and organize collection rooms, ensuring that supplies are well-stocked and maintaining meticulous inventory records.

Meat Cutter's Assistant

Kerley's Market
Temple, TX
10.2020 - 05.2021
  • Meat Cutting and Slicing: Proficiently operate meat cutting and slicing equipment to prepare various cuts of meat according to customer requests and specifications.
  • Product Weighing and Pricing: Utilize scales to weigh products accurately, calculate purchase prices, and ensure precise pricing for customers.
  • Equipment Maintenance: Maintain a high standard of cleanliness and hygiene by regularly cleaning and sanitizing equipment and workspace to meet safety and health standards.
  • Shelving and Organization: Efficiently stock shelves and organize products to optimize product placement, enhancing the shopping experience for customers.

Sales Associate

Dollar General
Temple, TX
05.2020 - 10.2020
  • Customer Service Excellence: Deliver exceptional customer service by warmly greeting and assisting customers, ensuring their needs are met promptly and professionally.
  • Cash Register and Transaction Management: Efficiently manage transactions using a cash register, including scanning goods and verifying accurate pricing for customers.
  • Merchandise Assistance: Provide valuable assistance to customers regarding merchandise selection and inquiries.
  • Merchandise Handling: Contribute to the store's operations by unpacking, stocking, restocking, and rotating merchandise on shelves to maintain an organized and appealing shopping environment.
  • Visual Merchandising: Create eye-catching merchandise displays to enhance product visibility and sales.
  • Store Maintenance: Play an active role in keeping the store clean, organized, and presentable, ensuring a pleasant shopping experience for customers.

Assistant Store Manager

CEFCO
Temple, TX
08.2019 - 03.2020
  • Store Operations Oversight: Ensure adherence to all store operation standards, including human resources management, inventory control, security, expense control, and operational policies and procedures.
  • Team Recruitment and Training: Assist in the recruitment, selection, and training of team members, contributing to the development of a skilled and efficient workforce.
  • Performance Management: Collaborate with staff to review key performance metrics, identify areas for improvement, and implement strategies to enhance profitability and service quality.
  • Paperwork Management: Ensure the proper completion of all required paperwork as outlined by the store manager and/or company protocols.
  • Financial Accountability: Reconcile funds and conduct inventory audits to maintain financial accuracy and compliance with company standards.
  • Policy Enforcement: Enforce the company's Standards of Conduct, all other relevant company policies, and ensure compliance with applicable state, local, and federal laws.

Education

High School Diploma -

Aloha High School
Aloha, OR
06.1992

Some College (No Degree) - Computer Electronic Engineering Technology

ITT Technical Institute
Portland, OR

Some College (No Degree) - Interior Design

Portland Community College
Portland, OR

Skills

  • Customer service
  • Excellent phone skills
  • Detail-oriented
  • Creative problem solving
  • Personable
  • Multi-task functional
  • Troubleshooting
  • Audio/visual knowledge

Certification

  • Texas Commercial Driver License, Class B - Exp. 12/2030

Timeline

Cashier

Buc-ee's
11.2022 - 08.2023

Bus Driver

Belton ISD
11.2021 - 11.2022

Collector

A&D Tests
06.2021 - 09.2021

Meat Cutter's Assistant

Kerley's Market
10.2020 - 05.2021

Sales Associate

Dollar General
05.2020 - 10.2020

Assistant Store Manager

CEFCO
08.2019 - 03.2020

High School Diploma -

Aloha High School

Some College (No Degree) - Computer Electronic Engineering Technology

ITT Technical Institute

Some College (No Degree) - Interior Design

Portland Community College

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Mica James Raymond