Mical Cazares
San Antonio,TX
Summary
Motivated and adaptable professional seeking a full-time role that offers opportunities for growth and challenges that leverage strong interpersonal, time management, and problem-solving skills.
Highly organized and dependable, with a demonstrated ability to manage multiple priorities effectively while maintaining a positive and proactive attitude. Known for strong analytical thinking, clear communication, and collaborative teamwork. Quick to adapt to new environments and responsibilities, with a commitment to continuous learning and professional development. Eager to contribute meaningfully to team success and organizational goals.
Overview
5
5
years of professional experience
Work History
Dietary Aide
Mystic Park Nursing and Rehabilitation Center
10.2024 - Current
- Assisted in preparing and serving meals according to dietary guidelines and resident preferences.
- Maintained cleanliness and organization of dining areas, ensuring compliance with health standards.
- Collaborated with nursing staff to address special dietary needs for residents effectively.
- Monitored food inventory levels, reporting shortages to kitchen staff for timely replenishment.
- Executed meal delivery processes consistently, ensuring timely service during designated meal times.
- Kept all kitchen areas clean, tidy and free of hazards.
- Implemented improvements in food presentation techniques, enhancing dining experience for residents.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Trained new dietary aides on procedures, enhancing team efficiency and service quality.
- Managed to prep and serve 100 meals per meal time.
Customer Service Representative
Navarro's Paint and Body
10.2020 - 10.2024
- Assisted customers with inquiries and product information to enhance satisfaction.
- Learned company policies and procedures to effectively address customer concerns.
- Collaborated with team members to streamline communication processes and improve service efficiency.
- Utilized customer service software to log interactions and track resolutions.
- Maintained knowledge of products and services to ensure accurate information delivery.
- Adapted quickly to changing priorities while maintaining high service standards.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed Approximately 25 incoming calls and emails a day from customers.
Education
High School Diploma -
Escuale De Bachilleres Sr.Urbano Riojas Rendon
Nueva Rosita, MX 05.2018
Skills
- Problem-solving
- Cleaning and sanitizing
- Customer service
- Team collaboration
- Patient communication
- Detail-oriented
- Kitchen equipment operation
- Allergen awareness
- Nutrition
- Workload management
- Regulations compliance
- Organizational skills
- Task prioritization
- Decision-making
- Multitasking Abilities
- Excellent communication
- Upselling
- Reliability
Languages
Spanish
Native or Bilingual
Timeline
Dietary Aide
Mystic Park Nursing and Rehabilitation Center
10.2024 - Current
Customer Service Representative
Navarro's Paint and Body
10.2020 - 10.2024
High School Diploma -
Escuale De Bachilleres Sr.Urbano Riojas Rendon
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