Micala Carpenter
Watertown,NY
Summary
Dependable, patient, and energetic professional with over 4 years of experience in various roles at Uchee Creek Campground and Marina. Skilled in performing duties within the Business Recreation Division and Uchee Creek Campground & Marina. Recognized for being organized, flexible, and motivated, with a quick learning ability and a strong work ethic. Adds value to any job role.
Company Overview: Uchee Creek Campground & Marina is a 385-acre park with RV sites, tent sites, cabins, and chalets, along with two rental facilities, a fishing and boating marina, and much more. It includes the historical 10-unit complex the McIver Suites and the Marshall House. Owned and operated by U.S. Army base Fort Benning , GA.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lead Desk Clerk
Uchee Creek Campground and Marina
09.2023 - 12.2024
- Assists management in the operation of facility IAW established SOPs
- Responsible for opening and closing the campground store, preparing RecTrac POS end-of-shift/daily reports and issuing change funds to store clerks
- Ensures all funds are accounted for and turned in at end-of-shift and properly deposited in the safe
- Does not exceed more than two (2) bank overages or shortages exceeding $5.00 in a six (6) month period
- Ensures boat launch monies are collected/count weekly
- Determines cash shortages or overages
- Assures only authorized patrons use the facilities
- Assists in the production and operations of Uchee Creek events according to established plans and directives
- Adheres to key control policies and ensures all monies are entered into RaceTrac POS
- Ensures auditor is notified when discrepancies occur
- Ensures yearly boat launch passes are recorded in the appropriate log book
- Receives, inspects, and accepts delivery of retail items and provides a copy of the packing/delivery list to the inventory office and manager
- Ensures the correct GLAC is used to code invoices
- Ensures retail items are entered into RecTrac before making it available for resale
- Ensures resale pricing is correct and COG is kept within 65% tolerance
- Responsible for all group reservations and ensures guests adhere to MCOE regulation and campground policies
- Representative for the campground 25 long-term RV site and ensures guests in our long term adhere to MCOE regulation and campground policies
- Responsible for preparing Daily Activity Reports (DARs) for Uchee Creek Campground and Marina
- Performing any and all additional duties as assigned
Operations Assistant
Uchee Creek Campground and Marina
11.2022 - 09.2023
- Responsible for opening and closing the campground store
- Registers guests, assigns rooms and performs check in and checkouts
- Knowledge of close out procedures as outlined in campground SOP
- Ensures money and cash counts are verified by shift leader or supervisor
- Ensures position receipts are correct, and discrepancies and refunds are annotated and approved by the manager
- Provides prompt, efficient and timely professional service to all customers and guests
- Complies with safety, EEO, environmental and sustainable regulations, policies and SOPs
- Ability to interpret lodging regulations and local policy accurately to determine customer status
- Receives and makes reservations via email, telephone, or personnel contact
- Reservations and no shows are canceled after the designated time period as per campground SOP
- Always try to answer a guest's concerns or questions, and address any issues guests may have accordingly in an attentive and pleasant manner
- Ability to work and cooperate with the team members
Uchee Creek Hotel Clerk
Uchee Creek Campground and Marina
11.2021 - 11.2022
- Operates RECTRAC POS and adhere to cash control policies and standard operating procedures
- Uses standard script when taking reservations
- Greetings must be conveyed in a friendly and professional manner and not rushed
- Register guest/assign rooms/check out guests
- Receives and makes reservations via email, telephone or personal contact
- Responsible for running night audit
- Responsible for maintaining a daily shift report
- Signs in and out key for assigned cash drawer and works only from assigned drawer
- Experience with EPITOME Computer
- Knowledge of close out procedures
Uchee Creek Marina Rec Aid
Uchee Creek Campground and Marina
06.2021 - 11.2022
- Issued equipment to authorized customers/guests
- Checks identification, collects fees when appropriate, and completes appropriate documentation
- Receives returned items within the Marina, inspecting for obvious damage and missing parts
- Checks inventories and supplies, equipment
- Maintained the cleanliness of assigned work areas
- Assists with simple repair and maintenance at the Marina and within the cabins and park
- Additionally helped with housing keeping by cleaning cabins, pulling liens, making beds.
- Clean liens including washing and folding in the Laundry room
- Performs other duties as assigned
Education
High School Diploma -
William R Boone
Orlando, FLNo Degree - Basic Management Course
MG Robert M Joyce MWR Academy
Remote Learning12.2024
Skills
- CPR Certification
- Health Safety Training
- Cybersecurity Awareness Training
- CUI Compliance
- DARs
- Housekeeping
- Basic Maintenance
- Safety Awareness Training
- Epitome- hospitality management system
- Protecting Personal Information
- RecTrac- US Army recreational management software
Certification
- Basic Management Course, MG Robert M. Joyce MWR Academy, U.S Army
- Cyber awareness training (CUI)
- Identifying and Safeguarding Personally Identifiable Information (PII)
- DOD Initial Orientation and Awareness Training
- DARs
Timeline
Lead Desk Clerk
Uchee Creek Campground and Marina
09.2023 - 12.2024
Operations Assistant
Uchee Creek Campground and Marina
11.2022 - 09.2023
Uchee Creek Hotel Clerk
Uchee Creek Campground and Marina
11.2021 - 11.2022
Uchee Creek Marina Rec Aid
Uchee Creek Campground and Marina
06.2021 - 11.2022
High School Diploma -
William R Boone
No Degree - Basic Management Course
MG Robert M Joyce MWR Academy
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