Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Micala Carpenter

Watertown,NY

Summary

Former MWR NAF employee with experience within the DOD as a civilian. Roles as range from NAF 1 through NAF 3.

Dependable professional with over 4 years of experience in diverse roles at Uchee Creek Campground and Marina. Demonstrated expertise in guest services coordination, conflict resolution, and team management. Recognized for strong organizational skills and ability to thrive in fast-paced environments, consistently delivering high-quality support. Proven track record of quickly adapting to new challenges and contributing positively to team dynamics.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Lead Desk Clerk NAF 3

Uchee Creek Campground and Marina
Fort Benning , GA
09.2023 - 12.2024
  • Led a team through daily operations and used my problem-solving skills to assess situations and resolve any needs or issues in a timely manner.
  • Assisted management with facility operations per established SOPs.
  • Managed campground store opening and closing, preparing RecTrac POS end-of-shift reports.
  • Accounted for all funds, ensuring proper deposit into the safe at shift's end.
  • Maintained bank overages or shortages within two occurrences exceeding $5.00 every six months.
  • Collected and counted boat launch revenues weekly, determining cash discrepancies.
  • Enforced authorized patron access to facilities, adhering to key control policies.
  • Supported Uchee Creek event production and operations per established directives.
  • Prepared Daily Activity Reports (DARs) for Uchee Creek Campground and Marina.

Operations Assistant NAF 2

Uchee Creek Campground and Marina
11.2022 - 09.2023
  • Managed the opening and closing procedures for the campground store efficiently.
  • Registered guests, assigned rooms, and conducted check-ins and check-outs accurately.
  • Executed close-out procedures as per campground standard operating procedures (SOP).
  • Verified cash counts alongside the shift leader or supervisor to ensure accuracy.
  • Annotated discrepancies and processed refunds with managerial approval.
  • Delivered prompt and professional service to all customers and guests.
  • Complied with safety, EEO, environmental, and sustainable regulations.
  • Interpreted lodging regulations to assess customer status effectively.

Uchee Creek Hotel Clerk NAF 2

Uchee Creek Campground and Marina
11.2021 - 11.2022
  • Operated RECTRAC POS while adhering to cash control policies and standard operating procedures.
  • Implemented standard scripts for handling reservations, ensuring consistency and professionalism.
  • Conveyed greetings in a friendly, professional manner without rushing interactions.
  • Registered guests, assigned rooms, and processed guest checkouts efficiently.
  • Managed reservations through email, phone, or in-person contact to optimize guest experience.
  • Executed night audit responsibilities to ensure accurate financial reporting.
  • Maintained daily shift reports to track operational performance and discrepancies.
  • Signed in and out keys for assigned cash drawer, strictly using designated funds.

Uchee Creek Marina Rec Aid NAF1

Uchee Creek Campground and Marina
06.2021 - 11.2022
  • Issued equipment to authorized customers and guests while verifying identification and collecting fees.
  • Inspected returned items for damage and completeness during receipt process.
  • Checked inventories and supplies of equipment to ensure availability.
  • Maintained cleanliness of assigned work areas to uphold standards.
  • Assisted with basic repair and maintenance tasks at Marina, cabins, and park areas.
  • Performed housekeeping duties including cleaning cabins, changing linens, and making beds.
  • Washed, folded, and organized linens in laundry room as needed.
  • Executed additional duties as assigned to support overall operations.

Education

No Degree - Basic Management Course

MG Robert M Joyce MWR Academy
Remote Learning
12.2024

High School Diploma -

William R Boone
Orlando, FL

Skills

  • Customer service
  • Problem solving
  • Cash handling
  • Financial reporting
  • Time management
  • Team leadership
  • Staff supervision
  • Multitasking and prioritization
  • Problem-solving abilities
  • Reliable and punctual
  • Effective communication

Certification

  • Basic Management Course, MG Robert M. Joyce MWR Academy, U.S Army
  • Cyber awareness training (CUI)
  • Identifying and Safeguarding Personally Identifiable Information (PII)
  • DOD Initial Orientation and Awareness Training
  • DARs

Timeline

Lead Desk Clerk NAF 3

Uchee Creek Campground and Marina
09.2023 - 12.2024

Operations Assistant NAF 2

Uchee Creek Campground and Marina
11.2022 - 09.2023

Uchee Creek Hotel Clerk NAF 2

Uchee Creek Campground and Marina
11.2021 - 11.2022

Uchee Creek Marina Rec Aid NAF1

Uchee Creek Campground and Marina
06.2021 - 11.2022

No Degree - Basic Management Course

MG Robert M Joyce MWR Academy

High School Diploma -

William R Boone

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