Summary
Overview
Work History
Education
Skills
Timeline
Generic

Micalyn Stevens

Tolar,TX

Summary

Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.

Overview

13
13
years of professional experience

Work History

Waitress

Fuego's
09.2023 - Current
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.

Caregiver

Self-employeed
03.2023 - 09.2023
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Maintained a safe and clean environment for the children reducing risks and ensuring optimal health outcomes.
  • Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
  • Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.

Patient Access Clerk

Lake Granbury Medical Center
08.2022 - 03.2023
  • Improved patient experience by efficiently managing appointment scheduling and registration processes.
  • Enhanced hospital revenue by accurately verifying insurance information and collecting payments for services rendered.
  • Streamlined patient check-in procedures, ensuring a smooth and timely flow of patients through the facility.
  • Reduced patient wait times by effectively prioritizing tasks and delegating responsibilities among team members.

Administrative Assistant

Rental Xpress
06.2021 - 08.2022
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
  • Directed customer communication to appropriate department personnel.
  • Responded effectively to sensitive inquiries or complaints.
  • Organized both physical and digital files and updated reports to coordinate project materials.
  • Composed correspondence, reports and meeting notes.
  • Prepared and prioritized calendars and correspondence.
  • Maintained accurate department and customer records.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.
  • Greeted visitors or callers to handle questions or direct to appropriate staff.
  • Received and routed incoming calls and correspondence to promote timely communication.
  • Answered and routed telephone calls and took messages.
  • Obtained scanned records and uploaded to database.
  • Delivered exceptional customer service through direct communication with clients and team members.
  • Organized training, client meetings, team meetings and events.
  • Scanned physical documents and uploaded to encrypted databases for digital maintenance.
  • Oversaw invoicing and billing functions, achieving consistent and accurate payments.
  • Wrote email messages, memos and business letters for management and proofread documentation to provide error-free correspondence.

Patient Access Clerk

Lake Granbury Medical Center
02.2017 - 02.2021
  • Registered patients, routed documentation, and escorted individuals to procedure locations
  • Handled important paperwork such as advanced directives, powers of attorney, and advanced beneficiary notices
  • Managed pre-admitting and admitting patients per day in our outpatient facilities, impatient and ER department
  • Collected and secured cash payments for patients' co-payments and additional financial obligations
  • Connected with insurance companies to verify details and process billing
  • Received and processed visitors' complaints to help improve hospital services
  • Screened calls from patients and loved ones to help callers reach correct extensions
  • Verified completeness and accuracy of patients' information for documentation in EMR system
  • Explained admitting procedures and obtained signatures on admission, clinical, and financial forms
  • Answered telephone promptly and politely provided information and assistance
  • Educated patients on their medical rights and care options during and after care at the facility
  • Resolved issues that could affect care progression by ensuring the flow of information and solving problems
  • Trained volunteers and staff on effective guest relationships strategies and the rights of patients
  • Coordinated expediting and scheduling of tests, procedures, and consultations with other departments
  • Identified insurance payer sources and verified insurance coverage
  • Attended on-going training and professional development courses to become aware of new developments in healthcare
  • Investigated patient inquiries thoroughly to achieve satisfactory resolution
  • Respected the rights of patients and maintained confidentiality
  • Obtained and accurately entered demographic, clinical, and financial data into computer system
  • Complied with guidelines promulgated by organization and applicable healthcare laws and regulations
  • Determined estimated cost for services provided by researching and reviewing medical treatments, tests, medications
  • Provided front desk support and customer service satisfaction to patients, with courtesy, respect, and professionalism
  • Identified and collected copayments to meet patient financial obligations, including applicable deductibles.

Assistant Manager

Cato
09.2010 - 02.2013
  • Developed and maintained effective working relationships with team members, management, and customers to boost company productivity and morale
  • Partnered with Store Manager to establish and communicate key performance metrics and expectations regarding sales, visual merchandising, and loss prevention
  • Reported losses, employee behavioral issues, customer complaints, and other significant issues to upper- level management
  • Collaborated with store manager to direct and delegate work assignments and verify execution of plans and strategies across store
  • Evaluated performance of associates and mentored underperforming employees on ways to improve
  • Set expectations and modeled excellent service by projecting positive attitude and enthusiasm toward job, company, and customers
  • Coordinated work handoffs and schedules with other Shift Managers
  • Addressed and resolved customer inquiries and complaints and engaged with customers to determine satisfaction levels with products offered
  • Stayed current with all store initiatives and communications, sharing with associates as required
  • Attended store walkthroughs with management team and followed-up on directives and recommendations
  • Coached and managed performance for store associates and developed bench of talented workers
  • Supervised hourly and temporary personnel, providing work direction and reviewing work processes.

Education

Tarleton State University
Stephenville, TX

High School Diploma -

Lakeside Baptist Academy
Granbury, TX
05.2010

Skills

  • Customer service
  • Financial needs determination
  • Healthcare system navigation
  • Office management software
  • Data entry
  • Clerical Experience
  • Employee Evaluation
  • Medical Records
  • Guest Services
  • Employee of the Quarter
  • Difference maker award in January of 2021
  • Computers and Technology
  • Multi-Line Telephone Systems
  • Strong Organizational Skills

Timeline

Waitress

Fuego's
09.2023 - Current

Caregiver

Self-employeed
03.2023 - 09.2023

Patient Access Clerk

Lake Granbury Medical Center
08.2022 - 03.2023

Administrative Assistant

Rental Xpress
06.2021 - 08.2022

Patient Access Clerk

Lake Granbury Medical Center
02.2017 - 02.2021

Assistant Manager

Cato
09.2010 - 02.2013

Tarleton State University

High School Diploma -

Lakeside Baptist Academy

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Micalyn Stevens