Micalyn Stevens
Tolar
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
15
15
years of professional experience
Work History
Caregiver
Cornerstone
04.2025 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Wine Server
Bar Ditch Winery
02.2024 - Current
- Enhanced customer experiences by providing personalized wine recommendations based on individual preferences and meal choices.
- Maintained and organized visually appealing wine display, attracting customers'' attention and promoting sales.
- Educated patrons on proper wine tasting techniques, demonstrating how to fully appreciate different flavors and nuances.
Caregiver
Self-employeed
03.2023 - 04.2025
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Maintained safe and clean environment for children reducing risks and ensuring optimal health outcomes.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Performed light housekeeping duties to maintain cleanliness standards while respecting patient's personal space.
Waitress
Fuego's
09.2023 - 02.2024
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained clean and organized dining area, contributing to pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining high level of attention to detail.
Patient Access Clerk
Lake Granbury Medical Center
08.2022 - 03.2023
- Improved patient experience by efficiently managing appointment scheduling and registration processes.
- Enhanced hospital revenue by accurately verifying insurance information and collecting payments for services rendered.
- Streamlined patient check-in procedures, ensuring smooth and timely flow of patients through facility.
- Reduced patient waits times by effectively prioritizing tasks and delegating responsibilities among team members.
Administrative Assistant
Rental Xpress
06.2021 - 08.2022
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials..
- Maintained accurate department and customer records
- Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.
- Oversaw invoicing and billing functions, achieving consistent and accurate payments.
- Wrote email messages, memos and business letters for management and proofread documentation to provide error-free correspondence.
Patient Access Clerk
Lake Granbury Medical Center
02.2017 - 02.2021
- Registered patients, routed documentation, and escorted individuals to procedure locations
- Handled important paperwork such as advanced directives, powers of attorney, and advanced beneficiary notices
- Managed pre-admitting and admitting patients per day in outpatient facilities, impatient and ER department.s
- Verified completeness and accuracy of patients' information for documentation in EMR system
- Explained admitting procedures and obtained signatures on admission, clinical, and financial forms
- Identified insurance payer sources and verified insurance coverage
- Identified and collected copayments to meet patient financial obligations, including applicable deductibles.
Assistant Manager
Cato
09.2010 - 02.2013
- Developed and maintained effective working relationships with team members, management, and customers to boost company productivity and morale
- Set expectations and modeled excellent service by projecting positive attitude and enthusiasm toward job, company, and customers
- Addressed and resolved customer inquiries and complaints and engaged with customers to determine satisfaction levels with products offered
- Coached and managed performance for store associates and developed bench of talented workers
- Supervised hourly and temporary personnel, providing work direction and reviewing work processes.
Education
Some College (No Degree) - Forensic Psychology
Tarleton State University
Stephenville, TXHigh School Diploma -
Lakeside Baptist Academy
05.2010
Skills
- Client support
- Time management
- Proficient in healthcare system navigation
- Experience with office management applications
- Administrative support experience
- Computers and Technology
- Multi-Line Telephone Systems
- Effective organization capabilities
- Empathetic communication
Education
I graduated from Lakeside Baptist Academy in 2010. I was able to graduate a year early with honors. I have been enrolled at Tarleton State University since February of 2024.
Timeline
Caregiver
Cornerstone
04.2025 - Current
Wine Server
Bar Ditch Winery
02.2024 - Current
Waitress
Fuego's
09.2023 - 02.2024
Caregiver
Self-employeed
03.2023 - 04.2025
Patient Access Clerk
Lake Granbury Medical Center
08.2022 - 03.2023
Administrative Assistant
Rental Xpress
06.2021 - 08.2022
Patient Access Clerk
Lake Granbury Medical Center
02.2017 - 02.2021
Assistant Manager
Cato
09.2010 - 02.2013
High School Diploma -
Lakeside Baptist Academy
Some College (No Degree) - Forensic Psychology
Tarleton State University
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