Micarly Medrano
Customer Service
Hialeah,FL
Summary
Reliable Customer Care Associate with strong background helping customers with diverse needs. Competent with telephone, email and chat inquiries. Calms individuals dealing with highly stressful situations. Balances scripted responses with personal expertise to quickly resolve inquiries. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
Work History
Customer Care Associate
El Dorado Furniture
06.2023 - Current
- Handled escalated customer concerns, achieving high levels of resolution and satisfaction.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Logged call information and solutions provided into internal database.
- Handling high inbound calls.
- Communicating with customers via email,online chat and phone.
- Working with vendors in regards to claims.
- Assisting customers with service needs.
- Sending work orders to technician for damaged merchandise.
- Processing all online orders,exchanges and returns.
- Working with buyers to provide our customers with the most accurate estimated times of arrivals.
- Following up with all online orders daily.
- Providing customers with the most exceptional customer service.
- Submitting daily reports via Excel.
- Communicating with my team and leader on a daily bases.
- Assisting customers with minimal trouble shooting needs.
- Providing information on our financing companies.
- Manual sales.
Digital Shopper
Walmart
07.2022 - 06.2023
- Encouraged clients to take part in activities tailored to individual needs.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Implemented an efficient returns process that minimized customer dissatisfaction and maximized cost savings for the business.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Worked productively with customers to meet order requirements and service expectations.
Shift Manager
McDonald's
09.2020 - 07.2022
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Trained and mentored new employees to maximize team performance.
- Scheduled staff to establish adequate coverage during peak business hours.
- Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Supervised ongoing daily production phases.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Managed staff hiring, training and supervision.
Education
High School Diploma -
American Senior High School
Hialeah, FL 05.2001 -
Skills
Inbound Call Management
Follow-up skills
Understanding Customer Needs
Organizational Skills
Conflict Resolution
Team building
Report Generation
English and Spanish Fluency
Prioritization
Sales expertise
Multitasking Abilities
Sales closing
Data Entry
Timeline
Customer Care Associate
El Dorado Furniture
06.2023 - Current
Digital Shopper
Walmart
07.2022 - 06.2023
Shift Manager
McDonald's
09.2020 - 07.2022
High School Diploma -
American Senior High School
05.2001 -