Summary
Overview
Work History
Education
Skills
Timeline
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Micayla Campbell

Safety Harbor,FL

Summary

Passionate professional with commitment to supporting clients in all aspects of cases. Excellent communication and relationship building skills with diverse audiences. Friendly and engaging with strong team collaboration abilities.

Overview

1
1
year of professional experience

Work History

Pharmacy Advocate

CenterWell Pharmacy
04.2025 - Current
  • Assisted patients with medication inquiries and prescription refills.
  • Communicated effectively with healthcare providers and pharmacy staff.
  • Coordinated with insurance companies to resolve billing issues.
  • Maintained a clean and organized pharmacy environment daily.
  • Supported team members in routine operational tasks and projects.
  • Handled customer complaints professionally and efficiently to ensure satisfaction.
  • Completed reports, paperwork and documentation accurately and on time.
  • Maintained detailed records of all client interactions including notes from meetings and phone calls.
  • Provided emotional support to clients during difficult times in their lives.
  • Answered phones, greeted clients, scheduled appointments and made travel arrangements.
  • Remained highly organized and detail-oriented while working on several cases simultaneously.
  • Displayed superior confidentiality in mail, telephone and in-person communications.

Customer Service Representative

Evara Health
Clearwater, Florida
01.2025 - 03.2025
  • Assisted patients with scheduling appointments and managing their healthcare needs.
  • Responded to customer inquiries via phone, email, and in-person communication.
  • Maintained accurate patient records and updated information in the database.
  • Collaborated with healthcare providers to address patient concerns effectively.
  • Educated patients about services and support options available at Evara Health.
  • Handled billing inquiries and provided information on payment plans and options.
  • Implemented feedback from customers to improve service delivery processes.
  • Trained new staff members on customer service protocols and best practices.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Developed positive relationships with customers through friendly interactions.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Resolved customer complaints promptly and efficiently.

Education

Associate of Science -

Ultimate Medical Academy
Clearwater, FL
05-2026

High School Diploma -

Largo High Scool
Largo, FL
06-2016

Skills

  • Customer service
  • Effective communication
  • Problem solving
  • Patient support
  • Team collaboration
  • Billing resolution
  • Time management

Timeline

Pharmacy Advocate

CenterWell Pharmacy
04.2025 - Current

Customer Service Representative

Evara Health
01.2025 - 03.2025

Associate of Science -

Ultimate Medical Academy

High School Diploma -

Largo High Scool

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