Summary
Overview
Work History
Education
Skills
Timeline
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Micayla Carter

Livonia,MI

Summary

Dynamic leader with proven expertise in store operations and team management, honed at Party City. Offering positive attitude and quick learning ability, ready to excel in customer-focused environment. Brings strong communication skills and knack for problem-solving, ensuring smooth operations and enhanced customer experiences. Excels in customer service and staff training and enhancing store efficiency . Skilled in cash handling and inventory monitoring, achieving significant loss prevention.

Overview

6
6
years of professional experience

Work History

Sales Lead Keyholder

Party City
03.2022 - Current
  • Opened inventory boxes and restocked shelves.
  • Opened and closed store multiple days per week by counting registers, making deposits, and storing and filing all daily paperwork.
  • Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
  • Utilized expert product knowledge to assist customers in making informed purchasing decisions.
  • Completed store opening and closing procedures.
  • Used in-store system to locate inventory and place special orders for customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Addressed and resolved customer concerns promptly, fostering trust, satisfaction and loyalty among clients.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Opened and closed store multiple days per week by counting registers, making deposits, and storing and filing all daily paperwork.

Team Member

Little Ceasars Pizza
12.2021 - 03.2022
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Operated register to process payments and collect cash payment for order totals.
  • Assisted with inventory counts and stocking of merchandise.
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.

Restaurant Hostess

El Nibble Nook Restaurant
08.2020 - 12.2021
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully while managing multiple tasks simultaneously.
  • Maintained organized waitlists for busy times, ensuring efficient seating of guests.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Completed daily side work and opening and closing duties without fail.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Delivered pick-up and curbside orders to guests.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Backed up servers by checking on tables and retrieving items for guests.

Team Member

Ritters Frozen Custard
06.2019 - 08.2020
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
  • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Greeted guests pleasantly and answered menu questions.
  • Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
  • Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
  • Used proper techniques to prepare food and ingredients.
  • Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
  • Used cash registers and calculators to prepare bills, accept payments and make change.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.

Education

Some College (No Degree) - General Studies

Schoolcraft College
Livonia, MI
01-2027

High School Diploma -

Clarenceville High School
Livonia, MI
05.2022

Skills

  • Team management
  • Store operations
  • Strong leadership
  • Customer service
  • Cash handling accuracy
  • Inventory monitoring
  • Loss prevention
  • Staff training and development

Timeline

Sales Lead Keyholder

Party City
03.2022 - Current

Team Member

Little Ceasars Pizza
12.2021 - 03.2022

Restaurant Hostess

El Nibble Nook Restaurant
08.2020 - 12.2021

Team Member

Ritters Frozen Custard
06.2019 - 08.2020

High School Diploma -

Clarenceville High School

Some College (No Degree) - General Studies

Schoolcraft College

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Micayla Carter