Micayla Davis
Monroe,LA
Summary
Driven professional with extensive experience in customer service and cash handling, demonstrated during tenure at Wal-Mart Super center. Excelled in payment processing and fostering customer relations, leading to significant repeat business. Skilled in Microsoft Word and effective communication, ensuring operational excellence and team development. Achieved high accuracy in financial transactions, contributing to enhanced customer trust and satisfaction. Great communication skills, and warm calling skills. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
7
7
years of professional experience
Work History
Cashier
Wal-Mart Supercenter
02.2020 - 04.2024
- Restocked and organized merchandise in front lanes.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
- Operated cash register to record transactions accurately and efficiently.
Agent Representative
Teleperformance
03.2020 - 03.2022
- Responded to customer requests for products, services, and company information.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Managed timely and effective replacement of damaged or missing products.
- Delivered prompt service to prioritize customer needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded proactively and positively to rapid change.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Handled over 50 calls per day
Cashier Team Lead
Ferriday Market
05.2017 - 08.2019
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Monitored areas for security issues and safety hazards.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Helped customers complete purchases, locate items, and join reward programs.
- Processed both cash and card purchases and returns.
- Quickly and accurately counted drawers at start and end of each shift.
- Trained team members on cash register operation and cash handling.
- Restocked and organized merchandise in front lanes.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Set up new sales displays each week with fresh merchandise.
- Processed refunds and exchanges in accordance with company policy.
Education
High School Diploma -
Ferriday High School
Ferriday, LA05.2019
Skills
- Payment Processing
- Customer Service
- Sales expertise
- Organizational abilities
- Customer Relations
- Time management skills
- Product Knowledge
- Customer Assistance
- Product Recommendations
- Account servicing skills
- Excellent people skills
- Warm calling skills
- Strong demonstration skills
- Strong written and verbal communication skills
- Critical decision-making skills
- Working with Diverse People
- Interactive communication skills
- Verbal communication skills
- Self-critiquing skills
- Persuasive speaking skills
- Word processing skills
- Excellent computer skills
- Rapid data entry skills
Timeline
Agent Representative
Teleperformance
03.2020 - 03.2022
Cashier
Wal-Mart Supercenter
02.2020 - 04.2024
Cashier Team Lead
Ferriday Market
05.2017 - 08.2019
High School Diploma -
Ferriday High School