MiCayla Johnson
Wichita,KS
Summary
An HR Generalist with proficiency in HRIS database management, benefits administration, and employment law knowledge. Well-versed in new employee onboarding and exit interviews, with a focus on improving employee satisfaction and streamlining HR processes. Possesses excellent conflict resolution and customer service skills, contributing to enhanced customer satisfaction and repeat business.
Overview
7
7
years of professional experience
Work History
HR Assistant
King Of Freight, LLC.
11.2022 - Current
- Talent Acquisition
- Managing and implementation of benefit administration.
- Oversaw FMLA and ADA
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Developed and maintained HR databases and records (HRIS), ensuring data accuracy and privacy standards were met
Customer Service Representative/Technical Support Representative
Cox Communications
10.2021 - 09.2022
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Desk Supervisor
The Home Depot
03.2018 - 10.2021
- Enhanced customer satisfaction by efficiently resolving issues and providing exceptional service.
- Trained new employees on company policies, procedures, and software systems, ensuring seamless transitions into their roles.
- Oversaw financial transactions at front desk, ensuring accuracy in billing procedures and cash handling practices.
- Resolved escalated customer complaints in a timely manner, demonstrating professionalism and empathy towards guest concerns.
- Prepared weekly employee work schedules to meet operational needs.
Education
Associate of Science - Business Administration
Butler Community College
Andover, KS12.2023
High School Diploma -
Wichita Heights High
Wichita05.2018
Skills
- Data Analysis
- Decision Making
- Data Entry
- Problem Solving
- Organization
- Leadership
- Benefit Administration
- Payroll
- HRIS Database Management
- Onboarding
Timeline
HR Assistant
King Of Freight, LLC.
11.2022 - Current
Customer Service Representative/Technical Support Representative
Cox Communications
10.2021 - 09.2022
Customer Service Desk Supervisor
The Home Depot
03.2018 - 10.2021
Associate of Science - Business Administration
Butler Community College
High School Diploma -
Wichita Heights High
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