Summary
Overview
Work History
Education
Skills
Timeline
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Micayla Pettus

Hillsboro,AL

Summary

Proven achiever with a solid background at Amazon, adept in cross-functional teamwork and problem-solving. Known for exceptional communication, successfully led projects that improved team performance and training processes. Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Tier 1 Associate

Amazon
06.2023 - Current
  • Spearheaded process improvement initiatives, resulting in increased operational efficiencies across various departments.
  • Collaborated with team members to achieve project goals and improve overall team performance.
  • Assisted in the development of training materials, leading to better onboarding experiences for new hires.

Front Desk Agent

Doubletree By Hilton
08.2022 - Current
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Used internal software to process reservations, check-ins and check-outs.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.

Cashier

Walgreens
05.2020 - 01.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Stocked, tagged and displayed merchandise as required.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Office Assistant

Community Action Partnership of North Alabama
10.2016 - 08.2019
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
  • Delivered clerical support by handling range of routine and special requirements.
  • Acted as a liaison between departments to facilitate the flow of information leading to improved interdepartmental collaboration.
  • Ensured timely completion of projects by coordinating resources across multiple teams effectively.
  • Input data into spreadsheets and databases.

Education

CNA Certification -

Calhoun Community College
Tanner, AL
05.2019

High School Diploma -

Austin High School
Decatur, AL
05.2019

Skills

  • Cross-Functional Teamwork
  • Microsoft Outlook
  • Problem-Solving
  • Time Management
  • Microsoft Windows and Office
  • Multitasking
  • Excellent Communication
  • Adaptability and Flexibility
  • Decision-Making

Timeline

Tier 1 Associate

Amazon
06.2023 - Current

Front Desk Agent

Doubletree By Hilton
08.2022 - Current

Cashier

Walgreens
05.2020 - 01.2022

Office Assistant

Community Action Partnership of North Alabama
10.2016 - 08.2019

CNA Certification -

Calhoun Community College

High School Diploma -

Austin High School

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Micayla Pettus