Summary
Overview
Work History
Education
Skills
Timeline
Generic

Micayla Robeson

Tyler,TX

Summary

A motivated Relationship Banker with almost five years of experience in banking as well as eight years of fulfilling customer service. My objective is to provide excellent work performance on a daily basis to help Southside reach their goals for growth and continued development in the banking industry.

Overview

4
4
years of professional experience

Work History

Relationship Banker

Southside Bank
05.2024 - Current
  • Strengthened client relationships by providing personalized banking solutions and excellent customer service.
  • Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
  • Resolved customer complaints and disputes to maintain satisfaction and loyalty.

Assistant Branch Manager

Southside Bank
01.2023 - 05.2024
  • Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
  • Trained and developed new team members in alignment with branch service standards and objectives.
  • Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.

Senior Teller

Southside Bank
01.2021 - 12.2022
  • Coached and trained six new bank tellers.
  • Delivered exceptional service while managing high-volume cash transactions during peak business hours without compromising accuracy or efficiency levels.
  • Resolved complex customer issues promptly and professionally, maintaining a focus on achieving positive outcomes for both the client and the bank.

Education

No Degree - Business Management

University of Texas At Tyler
Tyler, TX

Associate of General Studies -

Tyler Junior College
Tyler
12-2019

Skills

    Relationship building and management

    Loans

    Banking

    Recordkeeping requirements

    Multitasking Abilities

    Critical Thinking

    Client Relationship Management

    Policy development and implementation

Timeline

Relationship Banker

Southside Bank
05.2024 - Current

Assistant Branch Manager

Southside Bank
01.2023 - 05.2024

Senior Teller

Southside Bank
01.2021 - 12.2022

No Degree - Business Management

University of Texas At Tyler

Associate of General Studies -

Tyler Junior College

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Micayla Robeson