Micayla Somers

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Bussed and reset tables to keep dining room and work areas clean.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
• Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
• Inspected dishes and utensils for cleanliness.
• Checked guests' identification before serving alcoholic beverages.

• Up-sold additional menu items, beverages and desserts to increase restaurant profits
• Recorded customer orders and repeated them back in a clear, understandable manner
• Correctly received orders, processed payments and responded appropriately to guest concerns
• Served fresh, hot food with a smile in a timely manner
• Served orders to customers at counters and tables
• Mastered Point of Sale (POS) computer system for automated order taking.

Informed guests of spa services, programs and activities over the phone and in person

• Addressed all guest complaints and referred any escalated situations to management
• Checked members and guests in promptly for their appointments
• Coordinated and booked all spa service appointments for individual and group clients
• Meticulously entered client and service information when booking appointments
• Suggested and sold salon services and retail products to customers.

• Up-sold additional menu items, beverages and desserts to increase restaurant profits
• Recorded customer orders and repeated them back in a clear, understandable manner
• Correctly received orders, processed payments and responded appropriately to guest concerns
• Served fresh, hot food with a smile in a timely manner
• Served orders to customers at counters and tables
• Mastered Point of Sale (POS) computer system for automated order taking.

• Up-sold additional menu items, beverages and desserts to increase restaurant profits
• Recorded customer orders and repeated them back in a clear, understandable manner
• Correctly received orders, processed payments and responded appropriately to guest concerns
• Served fresh, hot food with a smile in a timely manner
• Served orders to customers at counters and tables
• Mastered Point of Sale (POS) computer system for automated order taking.