Micayla Stevens
Willis,TX
Summary
Driven professional with a strong background in customer service and office organization demonstrated during tenure at Northwest Oral And Maxillofacial. Excelled in managing high-volume tasks with exceptional time management and verbal communication skills, ensuring a seamless front office operation. Proven ability to enhance customer satisfaction and streamline administrative processes for improved efficiency. Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go the extra mile to assist others with solving problems.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Northwest Oral And Maxillofacial
05.2023 - Current
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Maintained an organized and clean front office area to create a professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone systems and transferred callers to the appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved customer issues quickly and notified the supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Trained new team members on company procedures, customer service, and issue resolution.
- Scheduled, coordinated, and confirmed appointments and meetings.
- Managed 30 to 50 incoming calls, emails, and faxes per day from customers as well as other offices.
Cashier
Justice Tween Brands
01.2020 - 07.2020
- Greeted customers entering the store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds, and resolving transaction issues.
- Counted money in cash drawers at the beginning and end of shifts to maintain accuracy.
- Stocked, tagged, and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Set up new sales displays each week with fresh merchandise.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Managed approximately 20 phone calls a day along with online orders.
Sterilization Tech
Fullerton Orthodontics
09.2018 - 01.2019
- Received deliveries to the stock supply closet and managed inventory of dental products and equipment.
- Maintained accurate records of all sterilized items, ensuring traceability and regulatory compliance.
- Performed thorough inspections of instruments for damage or contamination before releasing them for use in surgical procedures.
- Operated and maintained steam autoclaves by using distilled water, checking for leaks, and cleaning air traps and water sensors.
- Sterilized and disinfected dental instruments to prevent the growth of bacteria on instruments and surfaces, using American Dental Association protocols.
- Reduced risks of infection by consistently maintaining a clean and sterile work environment.
- Prepared trays with standard dental instruments to promote quick turnover from one patient to the next.
- Conducted regular inventory checks, minimizing shortages and overstock situations in the department.
- Maintained a clean and sterile sink for patients to brush their teeth before their appointments.
- Prepare the X-ray machine before each patient.
- Managed approximately 2 shipments of supplies a day.
Education
Associate of Applied Science - Science Education
Lone Star College System
Spring, TX05.2023
High School Diploma -
Montgomery High School
Montgomery, TX05.2018
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Team Collaboration
- Verbal and written communication
- Administrative Skills
Timeline
Front Desk Receptionist
Northwest Oral And Maxillofacial
05.2023 - Current
Cashier
Justice Tween Brands
01.2020 - 07.2020
Sterilization Tech
Fullerton Orthodontics
09.2018 - 01.2019
Associate of Applied Science - Science Education
Lone Star College System
High School Diploma -
Montgomery High School
Certification
- CPR and First aid Certified