Micayla Unoko
Baltimore,MD
Summary
A well focused assistant manager well versed in customer service as well as organizing efficiently, leading in rushes, keeping things neat, problem solving, and helping not only costumers but fellow employees with whatever issues that may come about.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
BMore Made With Pride
02.2022 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Developed strong relationships with regular customers, contributing to a loyal clientele base that ensured consistent business growth.
- Managed daily cafe operations for smooth workflow and increased productivity.
- Cleaning both the cafe and commercial kitchen, making sure it's in it's best possible state.
Babysitter
Private Family Client
08.2020 - 04.2021
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians..
- Reassured children when upset providing emotional support and stability.
- Communicated with parents regarding children's progress and development, raising any issues.
- Assisted children with homework assignments and special projects across different subjects.
Education
No Degree - General Studies
Baltimore City Community College
Baltimore, MD06.2026
High School Diploma -
Western High School
Baltimore, MD05.2020
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Time Management
- Store Opening and Closing
- Attention to Detail
- Customer Service Management
- Employee Coaching
- Issue Resolution
Timeline
Assistant Store Manager
BMore Made With Pride
02.2022 - Current
Babysitter
Private Family Client
08.2020 - 04.2021
No Degree - General Studies
Baltimore City Community College
High School Diploma -
Western High School
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