Micayla Gene Wilkerson
Clearwater,FL
Summary
High-energy team member offering 10+ years of experience delivering prompt, memorable service to guests in high-volume atmospheres. Skillful in being personable, attentive and problem solving. Offers strong background in customer relations and communication.
Overview
3
3
years of professional experience
Work History
Server
Screamin' Jalapeño
05.2023 - 12.2023
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Increased sales significantly by upselling higher-end products to customers.
Server
The Frog Pond
08.2022 - 04.2023
- Provided quick and exceptional service in a high-volume atmosphere
- Operated POS terminals to input orders, split bills and calculate totals
- Greeted customers, answered questions and recommended specials to increase profits
- Set up tables in between patrons to reduce wait times
- Developed a rapport with guests, assisting in generating repeated business.
Server
Sea Dog Brewing Company
02.2021 - 07.2022
- Regularly chosen to cater to parties larger than 30
- Top tip percentages of the week on multiple occasions
- Trained new employees
- Expedited for the entire restaurant
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Server
Island Grille & Raw Bar
09.2020 - 02.2021
- Displayed enthusiasm and knowledge about the restaurant's menu and products
- Memorized specials and substitutions daily
- Brought wine selections to tables with appropriate glasses and poured for customers
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Real Estate Sales Associate Certificate -
Bob Hogue School of Real Estate
04.2023
High School Diploma -
Guntersville High School
Guntersville, AL04.2017
Skills
- Creative Thinking
- Complaint Resolution
- Up-selling abilities
- Cash Handling
- POS Systems
- Rapport Building
- Patience Maintenance
- Sales expertise
Timeline
Server
Screamin' Jalapeño
05.2023 - 12.2023
Server
The Frog Pond
08.2022 - 04.2023
Server
Sea Dog Brewing Company
02.2021 - 07.2022
Server
Island Grille & Raw Bar
09.2020 - 02.2021
Real Estate Sales Associate Certificate -
Bob Hogue School of Real Estate
High School Diploma -
Guntersville High School
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