Micaylah Pearson
Cedar City
Summary
Customer service and sales professional prepared to drive impactful results. Proven ability to foster strong client relationships, resolve issues efficiently, and adapt to evolving needs. Skilled in communication, problem-solving, and teamwork, ensuring reliable collaboration and goal achievement.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Mountain America Credit Union
12.2024 - Current
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
- Utilized CRM software for accurate record-keeping and easy access to pertinent client information during calls.
- Maintained detailed records of customer interactions, tracking concerns and resolutions.
- Developed comprehensive knowledge of products and services to provide accurate information to customers.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Onboarding Specialist
Solera National Bank
06.2021 - 04.2024
- Implemented bank policies and procedures to maintain compliance with federal regulations
- Trained new employees on bank systems, customer service standards, and operational processes
- Provided ongoing support for existing applications, including troubleshooting and resolving incidents
- Entered quality control data into appropriate systems
- Cultivated trusting relationships with customers with confident and professional approach
- Maintained high level of confidentiality when handling sensitive customer information
- Resolved customer issues, addressing account problems and discrepancies
- Communicated regularly with clients and vendors regarding project-specific documentation requirements
Assistant General Manager
Arbys
05.2017 - 03.2021
- Fostered positive work culture by promoting teamwork, communication, and professional development opportunities
- Maintained clean, safe, and organized work environment for employees and customers alike
- Hired trained, and supervised employees to maintain high-quality service standards
- Managed inventory levels to prevent stockouts or excessive waste
- Prepared team schedules with focus on maintaining optimal employee coverage for business needs
Education
Diploma -
Canyon View High School
Cedar City, Utah05.2018
Skills
- Attention to Detail
- Procedure Compliance
- Customer service
- Time management
- Relationship building
- Self Motivation
- Adaptability and Flexibility
- Process improvement
- Multitasking
- Critical thinking
- Active listening
Timeline
Customer Service Representative
Mountain America Credit Union
12.2024 - Current
Onboarding Specialist
Solera National Bank
06.2021 - 04.2024
Assistant General Manager
Arbys
05.2017 - 03.2021
Diploma -
Canyon View High School
Similar Profiles
Mickie SoderborgMickie Soderborg
Mortgage Loan Coordinator at Mountain America Credit Union, UnionMortgage Loan Coordinator at Mountain America Credit Union, Union
Kevin PeraltaKevin Peralta
Loan Officer at Mountain America Credit UnionLoan Officer at Mountain America Credit Union
Laura ContrerasLaura Contreras
Member Service Representative at Mountain America Credit UnionMember Service Representative at Mountain America Credit Union