Micca Owens
Vallejo,CA
Summary
Proven QA Specialist and Customer Service Supervisor with a track record of enhancing patient data accuracy and customer satisfaction at Kaiser Permanente. Expert in HIPAA compliance and electronic health record applications, demonstrating exceptional problem-solving skills and team collaboration. Achieved seamless migration of patient data and significantly improved service quality through effective communication and meticulous attention to detail. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Determined Quality Assurance Specialist with dedication to quality and accuracy. Familiar with handling multiple projects in highly competitive environments. Solid interpersonal and collaboration skills.
Overview
39
39
years of professional experience
Work History
QA Specialist
Kaiser Permanente
10.1994 - 07.2022
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Maintained patient records systems by archiving, scanning and indexing important documents and files.
- Reviewed charts and flagged incomplete or inaccurate information.
- Assisted with the transition to an electronic health record system, ensuring a seamless migration of patient data while maintaining strict confidentiality standards.
- Increased accuracy of patient data entry through meticulous attention to detail and cross-referencing information.
- Verified accuracy of patient information in medical records.
Customer Service Supervisor
New York Fabrics
03.1983 - 06.1994
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
Education
No Degree - Nursing
Napa Valley College
Napa, CASkills
- Collaboration and communication
- Documentation And Reporting
- Problem-solving skills
- Team Collaboration
- Detail Oriented
- HIPAA Compliance
- File Organization
- Medical Records Management
- Records Review
- Records Accuracy
- Records Scanning
- Electronic Health Record Applications
Timeline
QA Specialist
Kaiser Permanente
10.1994 - 07.2022
Customer Service Supervisor
New York Fabrics
03.1983 - 06.1994
No Degree - Nursing
Napa Valley College