Summary
Overview
Work History
Education
Skills
Timeline
Generic

Micella Roberts-lopez

Willows,CA

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

7
7
years of professional experience

Work History

Certified Pharmacy Technician

Medical Staffing Solutions
Vancouver, WA
11.2020 - 12.2023
  • Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Entered patient profile information into computer systems accurately and completely.
  • Monitored stock levels of medications in the pharmacy's inventory system.
  • Entered prescription information into computer databases.
  • Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
  • Performed administrative duties such as filing, data entry, answering phones.
  • Answered questions from customers regarding insurance coverage eligibility requirements.
  • Operated cash registers to accept payments from customers.
  • Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
  • Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.

Certified Pharmacy Technician

Walmart
Medford, Oregon
11.2019 - 11.2020
  • Efficiently processed cash register transactions for new and refilled prescription orders
  • Mixed pharmaceutical preparations according to written prescriptions.
  • Entered patient profile information into computer systems accurately and completely.
  • Prepared IV admixtures under the supervision of a licensed pharmacist.
  • Monitored stock levels of medications in the pharmacy's inventory system.
  • Entered prescription information into computer databases.
  • Provided medication and other healthcare products to customers accurately and efficiently.
  • Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
  • Monitored prescription refill requests and communicated with patients regarding their status.
  • Performed administrative duties such as filing, data entry, answering phones.
  • Ensured accurate billing information was included on prescription orders prior to processing them.
  • Received verbal prescriptions from physicians or nurse practitioners via telephone, fax or electronic means.
  • Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
  • Answered questions from customers regarding insurance coverage eligibility requirements.
  • Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels.
  • Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
  • Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
  • Operated cash registers to accept payments from customers.
  • Verified accuracy of patient information on prescription orders.
  • Established and updated patient profiles, medications and insurance details.
  • Maintained a clean and organized pharmacy workspace, adhering to safety and hygiene standards.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.

Unit Coordinator and Scheduler

Providence Health & Services
Medford , Oregon
10.2016 - 11.2019
  • Managed staffing schedules, ensuring adequate coverage at all times.
  • Scheduled appointments, tests, and procedures in alignment with healthcare provider recommendations and patient needs.
  • Assisted in resolving conflicts between staff members or departments.
  • Maintained accurate records and documentation for all patients in the unit.
  • Maintained unit supplies and equipment for medical staff and patient care needs.
  • Provided support and guidance to nursing staff on patient care issues.
  • Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
  • Communicated with patients and medical staff to convey important information and facilitate smooth unit operations.
  • Transcribed physicians' orders to aid in medical care and minimize medical errors.
  • Scheduled medical appointments and coordinated transportation to medical facilities for patients.
  • Utilized healthcare software systems for patient scheduling, billing, and record management efficiently.
  • Answered and directed incoming calls, providing information or taking messages as appropriate for efficient communication.
  • Interacted with vendors to purchase supplies and equipment needed by the unit.
  • Monitored patient flow to optimize scheduling and minimize wait times for procedures or consultations.
  • Coordinated patient admissions, transfers, and discharges to ensure seamless workflow and patient satisfaction.

Education

Certificate of Technical Studies - Pharmacy

Penn Foster College
Scottsdale, AZ
11-2014

Associate of Science - Nursing

Truckee Meadows Community College
Reno, NV
05-2012

Graduate Certificate - CNA

Great Basin College
Elko, NV
03-2009

Graduate Certificate - EMT

Yuba College
Marysville, CA
12-2007

Skills

  • Cash handling
  • Data entry
  • Customer service
  • Problem solving
  • Effective communication
  • Attention to detail
  • Problem-solving skills
  • Resolving customer issues
  • Verbal and written communication
  • Medicare and medicaid process
  • Attendance oversight
  • Communication skills
  • Patient scheduling
  • Conflict resolution
  • Team coordination
  • Time management
  • Billing inquiries
  • 10-key proficiency
  • Referral coordination
  • Medical terminology proficiency
  • Workflow coordination
  • Inter-office communication
  • Insurance verification
  • Mail distribution
  • Patient confidentiality adherence
  • Data entry efficiency
  • Professionalism and discretion
  • Medical coding
  • Medical office management
  • Medical report transcription
  • Basic accounting
  • Insurance claims handling
  • Healthcare billing
  • Patient demographics
  • Proficiency in medical management systems
  • Insurance verification mastery
  • Scheduling expert
  • Transcription of medical notes
  • Medical office equipment
  • Phone and email etiquette
  • Coding procedures
  • Multitasking and organization
  • Schedule management
  • Medical software applications
  • Payment collection and processing
  • Multi-line telephone management
  • Computer skills

Timeline

Certified Pharmacy Technician

Medical Staffing Solutions
11.2020 - 12.2023

Certified Pharmacy Technician

Walmart
11.2019 - 11.2020

Unit Coordinator and Scheduler

Providence Health & Services
10.2016 - 11.2019

Certificate of Technical Studies - Pharmacy

Penn Foster College

Associate of Science - Nursing

Truckee Meadows Community College

Graduate Certificate - CNA

Great Basin College

Graduate Certificate - EMT

Yuba College

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Micella Roberts-lopez