Micha Graybill
Hershey
Summary
Experienced with providing comprehensive care and support to diverse client populations. Utilizes effective communication and interpersonal skills to foster positive relationships. Track record of maintaining safe and supportive environment tailored to individual needs.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Direct Support Professional
North Platte Opportunity Center
North Platte, NE
02.2025 - Current
- Assist individuals with daily living activities to promote independence and enhance quality of life.
- Developed and implemented personalized care plans in collaboration with interdisciplinary teams.
- Facilitated recreational activities tailored to individual interests, improving social engagement among clients.
- Advocate for client needs during team meetings, influencing service adjustments for better outcomes.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
Server
Perkins Restaurant & Bakery
North Platte, NE
07.2022 - 06.2025
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and loyalty.
- Managed order accuracy and timely delivery, enhancing operational efficiency during peak hours.
- Trained and mentored new servers on menu knowledge and service protocols, fostering team development.
- Collaborated with kitchen staff to streamline communication, improving service speed and quality.
- Implemented upselling techniques that increased average check size through effective product recommendations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Assistant General Manager
Pizza Ranch
North Platte, Ne
12.2023 - 05.2024
- Assisted in managing daily operations to ensure smooth restaurant functionality.
- Monitored compliance with health and safety standards to uphold quality assurance protocols.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
Carside To-Go Specialist
Applebee's Bar and Grill Carside
North Platte, NE
08.2016 - 12.2017
- Prepared orders efficiently for dine-in and to-go customers, ensuring accuracy and quality standards.
- Collaborated with kitchen staff to streamline order preparation and reduce wait times for guests.
- Managed cash register operations, handling transactions and providing accurate change to customers.
- Maintained cleanliness and organization of work area in compliance with health and safety regulations.
- Assisted in training new team members on order processes and customer service best practices.
- Resolved customer inquiries and complaints promptly, enhancing overall guest satisfaction levels.
- Enhanced customer satisfaction by providing efficient and accurate order processing.
Cashier
Smoker Friendly
North Platte, NE
10.2016 - 06.2017
- Provided excellent customer service while addressing inquiries and concerns.
- Processed customer transactions efficiently using POS system.
- Assisted in maintaining cleanliness and organization of dining area.
- Managed cash register, accurately handling cash and credit transactions.
- Greeted customers entering store and responded promptly to customer needs.
Server
Wild Bills Wings and Bowling
North Platte, NE
10.2015 - 02.2016
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Super Center Cashier
Walmart
Norfolk, NE
05.2013 - 05.2014
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balance through diligent monitoring and reconciliation.
- Assisted customers in locating products, enhancing overall shopping experience.
- Implemented best practices for checkout efficiency, reducing wait times for customers.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
Server/Host Aug
Village Inn
Norfolk, NE
05.2012 - 05.2014
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently while ensuring timely order delivery.
- Processed customer payments accurately using point-of-sale system.
- Served food and beverages promptly with focused attention to customer needs.
Education
High school or equivalent - General
Wisner-Pilger High School
Wisner, NE05-2011
Skills
- Direct patient care
- Disability awareness
- Client transportation
- Client advocacy
- First aid and CPR
- Case management/documentation
- Adaptive equipment use
- Multitasking and organization
Certification
- ServSafe Certificate
- Drivers License
- CPR/First Aid Certified
- Medication Aide (20 hr.)
Additional Information
Skills And Abilities: Fast learner, Customer service, Sales, Dependable, Hardworking, Microsoft Word, Multitasking, Team player, Goal oriented, Multiple responsibilities, NCR billing, Always on time
Timeline
Direct Support Professional
North Platte Opportunity Center
02.2025 - Current
Assistant General Manager
Pizza Ranch
12.2023 - 05.2024
Server
Perkins Restaurant & Bakery
07.2022 - 06.2025
Cashier
Smoker Friendly
10.2016 - 06.2017
Carside To-Go Specialist
Applebee's Bar and Grill Carside
08.2016 - 12.2017
Server
Wild Bills Wings and Bowling
10.2015 - 02.2016
Super Center Cashier
Walmart
05.2013 - 05.2014
Server/Host Aug
Village Inn
05.2012 - 05.2014
High school or equivalent - General
Wisner-Pilger High School