Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative

Micha Hayes

Lothian,MD

Summary

An aspiring Linux Systems Administrator with a strong background in CAD operations and a relentless drive for ongoing growth. Proven expertise in managing underground gas facilities, coordinating logistics, and responding to emergencies. Recognized for exceptional problem-solving abilities, optimizing operational efficiency, and effective communication in high-pressure settings. Enthusiastic about contributing to dynamic teams and expanding knowledge as a Linux Systems Administrator.

Overview

17
17
years of professional experience
1
1
Certification

Work History

CAD Dispatch Specialist

Washington Gas
12.2019 - 09.2024
  • Coordinated field resources for system emergencies and service assignments.
  • Documented infrastructure damage during repairs and prioritized emergency leaks.
  • Managed dispatch using CAD systems for efficient scheduling.
  • Advised on resource allocation during peak activity.
  • Acted as liaison between clients and field staff.
  • Guided Dispatch Assistants and Clerks in daily operations.
  • Supported communication and technology teams.


Dispatch Clerk

Washington Gas
11.2017 - 12.2019
  • Assisted crews and dispatchers in deploying resources to manage system emergencies and priority safety tasks.
  • Partnered with Operations to optimize resource utilization across departments.
  • Provided support to call center representatives and the public during natural gas emergencies.

Crew Mechanic

Washington Gas
01.2008 - 11.2017
  • Ensured safe and efficient gas transit through excavation, tool operation, and emergency response.
  • Assisted with repairs, equipment maintenance, and compliance with regulations.
  • Installed protective barriers and utilized advanced shoring techniques for structural integrity.
  • Conducted leak detection, inspections, and safety evaluations.
  • Managed tools, materials, and emergency vehicle stocking.
  • Maintained accurate records and analyzed organizational documents.
  • Adhered to safety protocols, confined space procedures, and proper material disposal.

Education

Linux Admin - IT Network Security

Yellow Tail Tech
Wasgington, DC

HVAC - journeyman's license -

PG Comm. College
Largo, MD
01.2007

Computer Science - Computer Science/ Microbiology

Olivet College
Olivet, MI
01.2001

Computer Science - Biology

Strayer University
Washington, DC
01.1998

Diploma -

Mc Kinley Senior High School
Washington, DC
01.1996

Skills

  • Infrastructure & Operations: Pipeline management, natural gas operations, field resource allocation, emergency response
  • Systems & Applications: Linux, AWS Cloud Practioneer, Cisco Packet Tracer, SAP, ECC, Citrix, Microsoft Office
  • Technical & Analytical: Performance optimization, troubleshooting, route planning, scheduling
  • Soft Skills: Team collaboration, problem-solving, multitasking, time management, communication, active listening

Certification

AWS Cloud Practitioner Certification

Timeline

CAD Dispatch Specialist

Washington Gas
12.2019 - 09.2024

Dispatch Clerk

Washington Gas
11.2017 - 12.2019

Crew Mechanic

Washington Gas
01.2008 - 11.2017

HVAC - journeyman's license -

PG Comm. College

Diploma -

Mc Kinley Senior High School

Linux Admin - IT Network Security

Yellow Tail Tech

Computer Science - Computer Science/ Microbiology

Olivet College

Computer Science - Biology

Strayer University
Micha Hayes