Micha Hayes
Lothian,MD
Summary
An aspiring Linux Systems Administrator with a strong background in CAD operations and a relentless drive for ongoing growth. Proven expertise in managing underground gas facilities, coordinating logistics, and responding to emergencies. Recognized for exceptional problem-solving abilities, optimizing operational efficiency, and effective communication in high-pressure settings. Enthusiastic about contributing to dynamic teams and expanding knowledge as a Linux Systems Administrator.
Overview
17
17
years of professional experience
1
1
Certification
Work History
CAD Dispatch Specialist
Washington Gas
12.2019 - 09.2024
- Coordinated field resources for system emergencies and service assignments.
- Documented infrastructure damage during repairs and prioritized emergency leaks.
- Managed dispatch using CAD systems for efficient scheduling.
- Advised on resource allocation during peak activity.
- Acted as liaison between clients and field staff.
- Guided Dispatch Assistants and Clerks in daily operations.
- Supported communication and technology teams.
Dispatch Clerk
Washington Gas
11.2017 - 12.2019
- Assisted crews and dispatchers in deploying resources to manage system emergencies and priority safety tasks.
- Partnered with Operations to optimize resource utilization across departments.
- Provided support to call center representatives and the public during natural gas emergencies.
Crew Mechanic
Washington Gas
01.2008 - 11.2017
- Ensured safe and efficient gas transit through excavation, tool operation, and emergency response.
- Assisted with repairs, equipment maintenance, and compliance with regulations.
- Installed protective barriers and utilized advanced shoring techniques for structural integrity.
- Conducted leak detection, inspections, and safety evaluations.
- Managed tools, materials, and emergency vehicle stocking.
- Maintained accurate records and analyzed organizational documents.
- Adhered to safety protocols, confined space procedures, and proper material disposal.
Education
Linux Admin - IT Network Security
Yellow Tail Tech
Wasgington, DCHVAC - journeyman's license -
PG Comm. College
Largo, MD01.2007
Computer Science - Computer Science/ Microbiology
Olivet College
Olivet, MI01.2001
Computer Science - Biology
Strayer University
Washington, DC01.1998
Diploma -
Mc Kinley Senior High School
Washington, DC01.1996
Skills
- Infrastructure & Operations: Pipeline management, natural gas operations, field resource allocation, emergency response
- Systems & Applications: Linux, AWS Cloud Practioneer, Cisco Packet Tracer, SAP, ECC, Citrix, Microsoft Office
- Technical & Analytical: Performance optimization, troubleshooting, route planning, scheduling
- Soft Skills: Team collaboration, problem-solving, multitasking, time management, communication, active listening
Certification
AWS Cloud Practitioner Certification
Timeline
CAD Dispatch Specialist
Washington Gas
12.2019 - 09.2024
Dispatch Clerk
Washington Gas
11.2017 - 12.2019
Crew Mechanic
Washington Gas
01.2008 - 11.2017
HVAC - journeyman's license -
PG Comm. College
Diploma -
Mc Kinley Senior High School
Linux Admin - IT Network Security
Yellow Tail Tech
Computer Science - Computer Science/ Microbiology
Olivet College
Computer Science - Biology
Strayer University
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