Micha Zweibach
Amsterdam,NL
Summary
Experienced 10+ years professional Senior Project Manager gifted at meeting tight deadlines, driving business opportunities and working well in team-based environments. Engaging and personable to manage key milestones and deliver exemplary customer service. With excellent customer management skills and hands on project delivery management experience. I am an experienced Crossover individual with in organizations that can adopt to any challenge given at any level with in the organization.
I have deep knowledge and experience in the Retail industry working with major enterprise european customers with a large scale budget.
Overview
19
19
years of professional experience
Work History
Senior Project Manager
NCR
12.2021 - Current
- Manage and Lead several complex streams within Major Projects with a team of 38 resources in a Matrix organization
- Monitoring & Controlling a budget and cost for over 4.8M Euros while meeting all the KPI's and invoicing according to the agreed timelines.
- Develop, Build and Maintain the relationship with All stakeholders on all Levels of the organizations to manage expectations and eliminates any escalations by managing effective and sensible communications by using political understanding.
- Lead, plan and create the Team's planning until predictive delivery for all the synced projects going on at once that have dependencies while taking in to account all needed future change requests,testing constraints etc... all this is done while providing all the teams a clear picture of their timelines and using all the resources available to me across all the projects (Includes engaging External Project resources is also needed).
- Running Offshore teams in different timezones leveraging on the Follow the sun Approach for a 24\7 project continuity as much as possible.
- Lead new contracts for the projects to ensure they are followed through from the Presale up to the actual signing. New Change requests are under my responsibility
- Initiation and Closure of projects is done by kicking off projects and assigning the correct resources and planning following through to deliverable execution. Invoicing the customer on time following the milestones is key to continue the projects efficient
- Manage and overview the deployment after delivery to insure good quality and efficient pilot and rollout.
Production Tier III Support Manager
NCR
01.2019 - 10.2021
- Major Enterprise Project Point of contact after the Project phase in to the Pilot, roll out and production Support.
- Escalation Manager for any P1 high risk problem that is seen and governance the escalation with All stakeholders from the customer and internally on All levels.
- Delivered direct feedback to senior management regarding project visibility and status.
- Managed continuous improvement initiatives to drive gains in quality, flow and output.
- Taking ownership of all incoming incidents and see them through to resolution leading a team of 4 Tier 3 support engineers within SLA agreements.
- Manage own time and workload, escalating issues as necessary
- Determined suitable crew requirements, scheduled employees and worked with human resources to meet changing production schedules.
- Reviewed maintenance and repair problems to determine appropriate action for resolution.
- Managed internal operational standards and productivity targets.
- Implemented quality improvement changes to minimize product defect rates.
- Resolved issues quickly to maintain productivity goals.
Technical Support Tier III Engineer
NCR
01.2016 - 01.2018
- Technical production Account managing for Major enterprise Retail Customers portfolio worldwide
- Manage new version Rollouts for major scale retail chains worldwide including 450+ stores
- Responsible for production PLC after pilot & roll out including collaboration with different teams and stakeholders (BA, Design, Architecture, DEV., QA, SME & Customer)
- Building new software versions and Delivery to production after second production PLC
- Creating milestones and timelines for the Project, keeping track of the time table and reporting on a regular basis
- Identify and offer New business needs to the customer
- Engaging Stakeholders of most levels (Executives, Project managers, Customers BA, IT specialists & helpdesk)
- Accountable for Customers SLA
- This includes minimizing Defects, create reliable technical documentation for decreasing end user Ticketing
- Deep investigation and troubleshooting of potential defects for creating and implementing end to end solutions.
Project Manager
NCR, Retalix
01.2014 - 01.2016
- Built and Led project teams with 10 FTE's through design, construction and launch process.
- Developed and initiated the project, managed costs and monitored performance.
- Maintained relationships with material vendors to lower costs and diversify capabilities.
- Orchestrated the project within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Managing and coordinating a team of developer’s, designers and QA
- Sale of developments to customers
- Created a first level support Centre with 3 FTE's with all the relevant documentation and methodology
- Maintained a strict timeline schedule to deliver the customer their new computers and developments after full integration
- Adoption of Agile Mythology for best on time on budget Delivery for Customer satisfaction
- Responsible for implementing a new software which included: design, developer management and QA (won a prize for this software innovation)
- Creating presentations and pitching them to customers for sales including new pipeline customers as presales.
Technical Project Manager
NCR
01.2012 - 01.2013
- Served as technical liaison, supporting engineering, management, procurement, sales and marketing, quality assurance and supply base.
- Instructed and trained store managers and staff on the system
- Collaborated with business users, technical teams, database administrators and testing teams during kickoff meetings, joint application designing and planning sessions to validate requirements.
- Accomplished client goals by providing quality technical projects.
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
- Responsible for the integration of the software and hardware for new customers
QA
NCR, Retalix
01.2010 - 01.2012
Technical Support Engineer
NCR
01.2008 - 01.2010
01.2005 - 01.2008
- IDF Military service in the paratrooper’s.
Education
B.A. - Business management
Ruppin Academic College
Tel Aviv04.2018
Skills
- Crisis Management
- Operations management
- Budgeting and finance
- Relationship building
- Product development
- Manage Projects
- Project Planning
- Project tracking
- Change Management
- Contract Management
- Retail Market/Industry
- SAAS
Timeline
Senior Project Manager
NCR
12.2021 - Current
Production Tier III Support Manager
NCR
01.2019 - 10.2021
Technical Support Tier III Engineer
NCR
01.2016 - 01.2018
Project Manager
NCR, Retalix
01.2014 - 01.2016
Technical Project Manager
NCR
01.2012 - 01.2013
QA
NCR, Retalix
01.2010 - 01.2012
Technical Support Engineer
NCR
01.2008 - 01.2010
01.2005 - 01.2008
B.A. - Business management
Ruppin Academic College
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