Michae Mcdonald
Student
Valencia,California
3
years of professional experience
Motivated college student with a strong foundation in teamwork, time management, and project leadership. Experienced in conducting research and developing presentations, ready to leverage skills to support organizational goals and foster effective collaboration.
Work History
College Student
2 Years 6 Months- Conducted research to support academic assignments, refining analytical and critical thinking abilities.
- Developed presentations using multimedia tools, improving public speaking and presentation skills.
- Collaborated with peers on group projects, enhancing teamwork and communication skills.
- Managed time effectively to balance coursework, extracurricular activities, and part-time employment responsibilities.
Hotel Front Desk Clerk
1 Year 1 Month- Greeted and assisted guests during check-in and check-out processes.
- Managed reservations using a property management system to optimize room availability.
- Responded to guest inquiries and resolved issues to enhance customer satisfaction.
- Conducted daily audits of cash drawer to ensure accuracy in transactions.
- Coordinated with housekeeping staff to ensure timely room readiness for arrivals.
- Processed guest payments and maintained accurate records of financial transactions.
- Provided information on hotel amenities, local attractions, and dining options for guests.
- Assisted in training new front desk clerks on operational procedures and customer service standards.
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and the identification.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Streamlined the reservations process for improved accuracy and guest experience.
- Managed a high volume of calls, directing guests to appropriate departments and services.
Education
High School Diploma
Skills
Project leadership
Time management
Microsoft Excel
Critical reading
Deadline management
Customer service
Academic research
Ethical awareness
Timeline
College Student
Student
04.2024 - CurrentRead More
Hotel Front Desk Clerk
Candlewood Suites Hotel
04.2023 - 05.2024Read More
Acts Academy
High School Diploma
Read More