Michael
Newnan,GA
Summary
Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 20 years of experience. Offering engaging and pleasant personality building work place and customer relationships.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Senior Technician
DDEnterprises of GA
01.2008 - Current
- Performed troubleshooting activities to diagnose system performance issues and identify root causes
- Preserved equipment by performing regular maintenance checks, replacing parts or performing repairs
- Read manufacturers' schematics and technical assistance bulletins to work through difficult repairs
- Maintained inventory of IT assets including hardware, software and licenses ensuring accuracy of records
- Conferred with customers to determine nature of problems or explain repairs
- Instructed customers on safe and proper use of equipment
- Communicated with customers and sales representatives to determine service and scheduling needs
- Provided technical support for internal staff on variety of software application
- Documented service and installation actions by completing forms and reports
- Safely used forklifts, pallet jacks, and other loading equipment to move materials.
Maintenance Technician
Electronics Depot
09.1998 - 08.2007
- Disassembled machines when required; cleaned parts before reassembling them
- Complied with OSHA regulations, maintaining safe and clean working environment
- Prioritized work orders for service maintenance requests
- Documented maintenance activities and results in accordance with company standards
- Read and interpreted equipment manuals and work orders for performing required maintenance and service.
Inventory Specialist
Electronics Depot
09.2000 - 07.2001
- Assisted with physical inventories as required during end-of-year audits
- Organized and maintained inventory records, ensuring accuracy of data entry and stock levels
- Coordinated with suppliers to ensure timely ordering and delivery of inventory
- Managed daily operations of receiving, stocking, shipping and distribution processes.
Education
High School Diploma -
Salem High School
Conyers, GA06.1998
Skills
- Quality Assurance
- Preventive Maintenance
- Inventory Management
- Continuous Learning
- Critical Thinking & Problem solving
- Customer Service
- Written/Verbal Communication
Certification
DOT MATIX TECHNOLOGY, OKI University, 06/12/12
References
- Don Davis, CEO, DDEnterprises of GA, ddavis@ddetek.com, 770-463-4790
- David Knowlton, Analyst, Delta Technology, 404-773-7443
- Charlene Smith, Fulfilment Specialist, DDEnterprises of GA, csmith@ddetek.com, 770-463-4790
Timeline
Senior Technician
DDEnterprises of GA
01.2008 - Current
Inventory Specialist
Electronics Depot
09.2000 - 07.2001
Maintenance Technician
Electronics Depot
09.1998 - 08.2007
High School Diploma -
Salem High School