Michael A. Zubia
2836 South 70th Avenue, Phoenix,USA
Summary
Dedicated and detail-oriented Social Worker with a strong background in client advocacy, resource coordination, and team leadership. Skilled in supporting diverse populations, including Veterans, through direct service, benefits navigation, and community outreach initiatives. Proven ability to collaborate effectively with case managers, develop resource materials, and facilitate access to essential services for clients. Strong leadership capabilities honed through military service and supervisory roles emphasize teamwork, adaptability, and innovative problem-solving, driven by a passion for empowering individuals and enhancing community well-being.
Overview
19
19
years of professional experience
Work History
Constituent Services Intern
Office of Senator Mark Kelly
Phoenix, AZ
08.2025 - 05.2026
- Assisted constituents with inquiries and provided timely responses to enhance satisfaction.
- Coordinated outreach efforts to engage community members and gather feedback on key issues.
- Demonstrated strong interpersonal skills while working with diverse constituents from various socioeconomic backgrounds.
- Managed a high volume of caseloads effectively, prioritizing urgent matters and following through on all commitments made to constituents.
- Developed proficiency in navigating various government systems while researching solutions to constituent problems.
- Managed constituent services for a caseload of 20, ensuring effective navigation of agencies and provision of necessary resources or referrals.
ASU Student Intern
Keys to Change
Phoenix, AZ
01.2024 - 12.2024
- Completed 500 Internship Hours over two semesters (Spring 2024 & Fall 2024).
- Developed a Veteran Resource Flyer for Keys to Change, outlining VA benefits such as healthcare, housing assistance, and financial support, to improve Veteran clients’ access to essential services.
- Collaborated with Case Managers to assess client needs, provide tailored support, and connect individuals with community resources, ensuring access to essential services.
- Earned SOAR certification to assist clients in navigating application process for disability benefits, improving access to essential financial and medical support.
Barista
Starbucks Coffee Company
Tolleson, AZ
03.2020 - 05.2022
- Provided customer service by professionally engaging with diverse customers, communicating needs, and fostering a collaborative team environment to enhance overall service experience.
- Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality.
- Collaborated with customers and team members to deliver a seamless and positive customer experience, ensuring satisfaction through effective communication and teamwork.
- Operated cash register and POS system to accurately process transactions, handle cash and electronic payments, and ensure efficient checkout operations.
Barista
Bad Ass Coffee of Hawaii
Tolleson, AZ
01.2019 - 03.2020
- Welcomed customers and answered questions regarding menu items and preparation methods.
- Maintained an efficient workflow by restocking supplies as needed throughout day.
- Displayed proficiency in operating various types of brewing equipment such as grinders, blenders, and espresso machines.
- Presented and explained drink menu, answering questions to educate customers.
Aviation Boatswain’s Mate Handler 3rd Class
United States Navy
Bremerton, WA
10.2013 - 10.2018
- Cultivated leadership skills through effective supervision of personnel and thoughtful task delegation across multiple projects.
- Coordinated efforts with diverse teams to troubleshoot and improve process-related issues.
- Coordinated multiple projects at once, prioritizing timely delivery and uncompromised quality throughout the process.
- Managed flight operations, prioritizing safety protocols and efficient aircraft management in high-pressure situations.
- Supervised daily launch and landing activities, upholding safety standards and meeting demanding schedule objectives.
- Oversaw daily operations and maintenance activities, ensuring effective team performance of 10 junior sailors.
Barista / Shift Supervisor
Starbucks Coffee Company
Phoenix, AZ
05.2007 - 08.2013
- Built strong relationships with regulars and new customers by providing friendly, personalized service.
- Promoted to Shift Supervisor in January 2009, recognizing strong leadership, operational efficiency, and team management skills.
- Updated signage and displays to promote new and expanded products and services.
- Managed inventory levels through regular cycle counts to ensure adequate supply levels.
- Trained incoming staff members on proper operation of brewing equipment and drink recipes.
- Possessed deep understanding of food safety regulations regarding proper storage and sanitation procedures.
Education
Master of Social Work - Advanced Standing - Advanced Generalist
Arizona State University
Glendale, AZ05-2026
Bachelor of Social Work -
Arizona State University
Glendale, AZ12-2024
Associate of Arts - Social Work Focus
Estrella Mountain Community College
Avondale, AZ12-2021
High School Diploma - undefined
La Joya Community High School
Avondale, AZ06-2008
Skills
- Attention to Detail
- Organizational & Communication
- Supervising & Mentoring
- Adaptability
- Teamwork & Loyalty
- Critical Thinking
- Time Management
- Active Learning
- Professional Relationships
- Multitasking Under Pressure
- Resource Coordination
- Adaptability & Flexibility
AWARDS & HONORS
- Completed training and qualification of Enlisted Aviation Warfare Specialist (EAWS), Enlisted Surface Warfare Specialist (ESWS), & Enlisted Information Dominance Warfare Specialist (EIDWS).
- Received Naval Achievement Medal (NAM) in May 2018 for outstanding performance while temporarily assigned to the George H.W. Bush CVN 77.
Timeline
Constituent Services Intern
Office of Senator Mark Kelly
08.2025 - 05.2026
ASU Student Intern
Keys to Change
01.2024 - 12.2024
Barista
Starbucks Coffee Company
03.2020 - 05.2022
Barista
Bad Ass Coffee of Hawaii
01.2019 - 03.2020
Aviation Boatswain’s Mate Handler 3rd Class
United States Navy
10.2013 - 10.2018
Barista / Shift Supervisor
Starbucks Coffee Company
05.2007 - 08.2013
High School Diploma - undefined
La Joya Community High School
Master of Social Work - Advanced Standing - Advanced Generalist
Arizona State University
Bachelor of Social Work -
Arizona State University
Associate of Arts - Social Work Focus
Estrella Mountain Community College