Michael Abbatoy
Buffalo,NY
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
10
10
years of professional experience
Work History
Quality Oversight Manager- Mortgage Operations
Newrez LLC
Jacksonville (remote), FL
06.2020 - Current
- Managed day-to-day business operations with our largest client, UBS Bank USA.
- Identified opportunities for process improvements that would increase efficiency while maintaining compliance standards.
- Reviewed and monitored compliance with applicable laws, regulations, and policies to ensure compliance with regulatory requirements.
- Audited Loan Officers, Loan Processors, Closers, and Disclosure Specialists to ensure the accuracy of the loan file and systems.
- Reviewed title, appraisal, flood, income, asset, credit, and documents to ensure accuracy.
- Compiled weekly/monthly reporting that outlined areas of improvement.
- Reviewed and prepared a weekly Cure report and presented findings every week to upper management to indentify trends, root causes, and areas of responsibility.
Private Mortgage Banker
HSBC Bank USA
Buffalo, New York
10.2019 - 06.2020
- Reviewed credit histories, income statements, and other financial information of loan applicants.
- Explained various types of loans available to customers and their associated terms and conditions.
- Provided guidance on various types of mortgages such as FHA loans, VA loans, conventional loans, as well as Portfolio financing options.
- Negotiated terms and conditions of loan agreements with borrowers.
- Developed relationships with real estate agents, builders and other referral sources in order to generate business leads.
Escalation and Quality Team, Transaction Manager
PHH Mortgage Corporation
Jacksonville, FL
04.2016 - 09.2019
- Supported and managed relationships with several business sources which included Merrill Lynch, HSBC Bank USA, Comerica, Key Bank.
- Advised senior management on the status of ongoing transactions and recommended solutions when needed.
- Reviewed escalated files form the Office of the President and management to assist with resolving client issues.
- Worked with Borrower's, Financial Advisors, Bankers, Underwriters, and Processors to help move escalated loans toward closing.
- Worked with Appraisal vendors to ensure appraisal issues and escalations were resolved in a timely manner.
- Worked on assigned projects such as post-closing defects, fee audit fails, application package holds, aged loan reviews, and Reg B reviews.
Mortgage Loan Officer
PHH Mortgage Corporation
Jacksonville, Florida
02.2015 - 04.2016
- Analyzed financial data obtained from customers including income, assets and liabilities to determine loan feasibility.
- Educated customers on various aspects of mortgage financing options available.
- Conducted interviews with prospective clients to gather information regarding loan applications.
- Evaluated existing customer accounts for refinancing opportunities or additional services offered by the company.
- Received Jacksonville PHH Rising Star Award June 2015.
- Top Producing Loan Officer several times on my team.
Education
Bachelor of Science -
Buffalo State College
Buffalo08-2014
Skills
- Vendor management expertise
- Project management
- Regulatory compliance
- Loan auditing
- Quality assurance
- Mortgage Expert
- Business development
- Residential mortgage lending regulations
Timeline
Quality Oversight Manager- Mortgage Operations
Newrez LLC
06.2020 - Current
Private Mortgage Banker
HSBC Bank USA
10.2019 - 06.2020
Escalation and Quality Team, Transaction Manager
PHH Mortgage Corporation
04.2016 - 09.2019
Mortgage Loan Officer
PHH Mortgage Corporation
02.2015 - 04.2016
Bachelor of Science -
Buffalo State College
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