Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
10
10
years of professional experience
Work History
Quality Oversight Manager- Mortgage Operations
Newrez LLC
Jacksonville (remote), FL
06.2020 - Current
Managed day-to-day business operations with our largest client, UBS Bank USA.
Identified opportunities for process improvements that would increase efficiency while maintaining compliance standards.
Reviewed and monitored compliance with applicable laws, regulations, and policies to ensure compliance with regulatory requirements.
Audited Loan Officers, Loan Processors, Closers, and Disclosure Specialists to ensure the accuracy of the loan file and systems.
Reviewed title, appraisal, flood, income, asset, credit, and documents to ensure accuracy.
Compiled weekly/monthly reporting that outlined areas of improvement.
Reviewed and prepared a weekly Cure report and presented findings every week to upper management to indentify trends, root causes, and areas of responsibility.
Private Mortgage Banker
HSBC Bank USA
Buffalo, New York
10.2019 - 06.2020
Reviewed credit histories, income statements, and other financial information of loan applicants.
Explained various types of loans available to customers and their associated terms and conditions.
Provided guidance on various types of mortgages such as FHA loans, VA loans, conventional loans, as well as Portfolio financing options.
Negotiated terms and conditions of loan agreements with borrowers.
Developed relationships with real estate agents, builders and other referral sources in order to generate business leads.
Escalation and Quality Team, Transaction Manager
PHH Mortgage Corporation
Jacksonville, FL
04.2016 - 09.2019
Supported and managed relationships with several business sources which included Merrill Lynch, HSBC Bank USA, Comerica, Key Bank.
Advised senior management on the status of ongoing transactions and recommended solutions when needed.
Reviewed escalated files form the Office of the President and management to assist with resolving client issues.
Worked with Borrower's, Financial Advisors, Bankers, Underwriters, and Processors to help move escalated loans toward closing.
Worked with Appraisal vendors to ensure appraisal issues and escalations were resolved in a timely manner.
Worked on assigned projects such as post-closing defects, fee audit fails, application package holds, aged loan reviews, and Reg B reviews.
Mortgage Loan Officer
PHH Mortgage Corporation
Jacksonville, Florida
02.2015 - 04.2016
Analyzed financial data obtained from customers including income, assets and liabilities to determine loan feasibility.
Educated customers on various aspects of mortgage financing options available.
Conducted interviews with prospective clients to gather information regarding loan applications.
Evaluated existing customer accounts for refinancing opportunities or additional services offered by the company.
Received Jacksonville PHH Rising Star Award June 2015.
Top Producing Loan Officer several times on my team.
<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC