Summary
Overview
Work History
Education
Skills
Timeline
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Michael A. Bland

Los Angeles,CA

Summary

Great Customer Service I think great service is about every interaction you have with the customer and use that to build on the foundation set by your organization.

Overview

27
27
years of professional experience

Work History

Retort Engineer

Ameriqual
03.2020 - 01.2022
  • Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
  • Wrote, reviewed and edited technical document in accordance with template requirements.
  • Developed positive working relationships with stakeholders to effectively coordinate work activities.
  • Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
  • Applied lean principles to enhance efficiency and reduce waste in various engineering projects.
  • Participated in formal internal design reviews of proposed products and components.

Forklift Operator

Home Depot
01.2018 - 03.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
  • Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.

Team Leader

CSR
01.2016 - 01.2018
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Promoted high standerds through personal example to help each member understand expected behavious and standards.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.

Maintenance Technician

PEDC Property Management
01.2012 - 06.2016
  • Operated varied hand and power tools to complete repairs.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Inspected and maintained equipment to keep items in top working condition.
  • Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.

GM

Mapco USA
02.2007 - 04.2012
  • Customer service, Cashier, Scheduler, Stocker
  • Delivered exceptional customer experiences through personalized service offerings tailored to individual preferences.
  • Fostered a positive work environment to improve team morale and productivity levels.
  • Reduced costs with thorough budget analysis and strategic financial planning.
  • Streamlined operations for increased efficiency by identifying areas of improvement in workflow processes.
  • Drove revenue growth through the execution of targeted marketing campaigns designed to attract new clientele.

GM

Johnson Oil
03.2005 - 01.2007
  • Customer service, Cashier, Scheduler, Stocker
  • Delivered exceptional customer experiences through personalized service offerings tailored to individual preferences.
  • Fostered a positive work environment to improve team morale and productivity levels.
  • Reduced costs with thorough budget analysis and strategic financial planning.
  • Streamlined operations for increased efficiency by identifying areas of improvement in workflow processes.

GM

Thorntons Oil
05.2004 - 03.2005
  • Customer service, Cashier, Scheduler, Stocker
  • Delivered exceptional customer experiences through personalized service offerings tailored to individual preferences.
  • Fostered a positive work environment to improve team morale and productivity levels.
  • Reduced costs with thorough budget analysis and strategic financial planning.
  • Streamlined operations for increased efficiency by identifying areas of improvement in workflow processes.

Behavior Technician

YCC
03.2000 - 03.2004
  • Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
  • Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
  • Assisted clients in identifying and setting goals to promote positive behavior development.
  • Enhanced client progress by implementing individualized behavior intervention plans.
  • Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
  • Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
  • Developed and implemented reinforcement systems to encourage positive behaviors.
  • Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.

Construction Worker

Purdy Construction
01.1996 - 03.2000
  • Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
  • Maintained clean and organized job sites, contributing to a safe working environment for all employees.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Worked independently in fast-paced environment while meeting productivity and quality expectations.
  • Gathered and disposed of worksite debris to remove safety hazards.
  • Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
  • Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
  • Completed construction projects on time by adhering to strict deadlines and prioritizing tasks appropriately.

Sales Associate

Best Buy
01.1995 - 09.1996
  • Customer service, Cashier, Stocker
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Secondary Ed -

USI Indiana

Skills

Project Management

Project Planning

Technical reporting

Engineering Documentation

Timeline

Retort Engineer

Ameriqual
03.2020 - 01.2022

Forklift Operator

Home Depot
01.2018 - 03.2020

Team Leader

CSR
01.2016 - 01.2018

Maintenance Technician

PEDC Property Management
01.2012 - 06.2016

GM

Mapco USA
02.2007 - 04.2012

GM

Johnson Oil
03.2005 - 01.2007

GM

Thorntons Oil
05.2004 - 03.2005

Behavior Technician

YCC
03.2000 - 03.2004

Construction Worker

Purdy Construction
01.1996 - 03.2000

Sales Associate

Best Buy
01.1995 - 09.1996

Secondary Ed -

USI Indiana

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Michael A. Bland