Michael Acerra
Monmouth Beach
Summary
Passionate cannabis industry professional with 4 years of experience in customer service, leadership, and inventory management. Proven growth from budtender to shift lead and inventory manager, known for reliability, strong product knowledge, and a commitment to exceptional customer experiences.
Overview
5
5
years of professional experience
Work History
Inventory Manager
Zen Leaf
10.2022 - 12.2024
- Assisted in tracking inventory levels using METRC and Dutchie to ensure stock availability and online menu accuracy.
- Supported receiving and inspecting incoming shipments for accuracy and quality control.
- Learned to create detailed reports on inventory discrepancies for management review.
- Helped maintain organization of storage areas to streamline retrieval processes.
Agent in Charge
Zen Leaf
04.2022 - 10.2022
- Managed customer inquiries and provided accurate product information.
- Assisted in maintaining compliance with state regulations and company policies.
- Trained new team members on operational procedures and customer service standards.
- Collaborated with inventory management to ensure stock availability and accuracy.
- Performed closing duties such as balancing all registers, preparing the bank deposit, verifying the safe, counting and recording tips throughout the day, performing daily checks for the state, drafting EOD emails.
Cannabis Advisor
Zen Leaf
05.2021 - 04.2022
- Prioritized the patient experience by providing unparalleled customer service & product education throughout each transaction.
- Advised clients on product selection based on individual needs and preferences.
- Educated customers about cannabis products, ensuring compliance with state regulations.
- Developed and maintained strong relationships with clients to enhance customer loyalty.
- Utilized inventory tracking software while restocking product on the sales floor to ensure accuracy of stock levels.
Administrative Assistant
Da Silva Studio Photography
02.2020 - 06.2020
- Organized client schedules and appointments to optimize studio workflow.
- Coordinated logistics for photo shoots, ensuring all equipment and materials were prepared.
- Managed client inquiries through phone and email, providing timely responses and support.
- Maintained digital filing system for client contracts and photography assets, enhancing accessibility.
Education
Professional Certificate - Fundamentals of Horticulture
Brookdale Community College
Lincroft, NJ05-2021
Bachelor of Science - Business Management
Fashion Institute of Design & Merchandising
Los Angeles, CA06-2020
Associate of Arts - Merchandising & Marketing
Fashion Institute of Design & Merchandising
Los Angeles, CA06-2018
Skills
- Decision-making
- Customer Service
- Inventory Control
- Procurement
- Team leadership
- Communication
- Creative Solutions
- METRC
- Dutchie
- Iheartjane
- Microsoft Office
Timeline
Inventory Manager
Zen Leaf
10.2022 - 12.2024
Agent in Charge
Zen Leaf
04.2022 - 10.2022
Cannabis Advisor
Zen Leaf
05.2021 - 04.2022
Administrative Assistant
Da Silva Studio Photography
02.2020 - 06.2020
Professional Certificate - Fundamentals of Horticulture
Brookdale Community College
Bachelor of Science - Business Management
Fashion Institute of Design & Merchandising
Associate of Arts - Merchandising & Marketing
Fashion Institute of Design & Merchandising