Michael Ackerman
Centennial,CO
Summary
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 25 years of experience. Highly effective and comfortable working with people at all levels in organization.
Motivated business professional bringing 16 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.
Creative Business Owner with exceptional background spent in Audio and video design. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams.
Overview
22
22
years of professional experience
Work History
Owner
Luxury Coach Services
08.2008 - 11.2023
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Design and engineer all electrical systems including all AC volts and DC volts. training technicians on all installs.
- Design and engineer all AV systems including climate control,audio and video,lighting,window shades,and security cameras
- Providing clients technical support via phone and abroad.
- Design interiors and exteriors with clients.
Senior Technician
Featherlite Coaches
06.2001 - 08.2008
- Completed preventive maintenance on set schedules.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Installed new systems and parts with efficient approach.
- Diagnosed problems with AMX and Crestron Systems by applying technical knowledge and troubleshooting skills.
- Tested components and systems to evaluate performance and identify concerns.
- Performed evaluations of equipment performance to optimize productivity.
- Repaired components, systems and machines to control
- Meet with existing clients to upgrade systems to meet there needs.
- Train clients on new systems.
Education
Associate of Science - Engineering Technology
University of Michigan - Ann Arbor
Ann Arbor, MI06.1986
Skills
- Sales Leadership
- Human Resource Management
- Training and Development
- Project Management
- Staff Hiring
- Inventory Optimization
- Hardware Evaluation
- LAN and WAN Assessment
- System Performance Assessments
- Hardware and Software Configuration (AMX,Crestron)
- SVSI,GUI,AV/IT,Netlix
- Windows 10
- Desktop Support
- Technical Support
- Failure Analysis
- Microsoft PowerPoint
- Wiring Schematics
- Operation System Software
- DC Power Control
- Cable Infrastructure Design
- Circuit Diagnostics
- System-Level Electrical Design and Integration
- Electrical Diagram Production
- Power Systems
- Electrical Component Design
- AutoDesk AutoCAD Software
- Electrical Understanding
- Voltage Electrical Equipment
Accomplishments
- Supervised team of 45 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Documented and resolved technical issues which led to client satisfaction and repeat business.
Timeline
Owner
Luxury Coach Services
08.2008 - 11.2023
Senior Technician
Featherlite Coaches
06.2001 - 08.2008
Associate of Science - Engineering Technology
University of Michigan - Ann Arbor