MICHAEL ACOSTA
Summary
Over 8 years of progressive accomplishments in the retail environment. Highly skilled in overseeing store operations and achieving set goals. Hands on experience in ensuring proper merchandise presentation. In depth knowledge of controlling store expenses and maximizing profitability. In 2015, my mother fell ill and was diagnosed with the condition Spinal Stenosis. This left a fierce, independent woman debilitated and in need of care. I chose to return to New York, to take charge of her day-to-day care. In 2017, she suffered a stroke which left her with a myriad of complications, which led her to need 24hr care. We enlisted the help of another home health aide to take the day shift, and I chose to take the unpaid position of her main caretaker, up until March of 2021, when she passed away. The position was unpaid, but it paid in immeasurable ways.
Overview
15
15
years of professional experience
Work History
Project Manager
Wall Magik/Painting Projects
09.2021 - 10.2023
- Managed a crew of 14 Employees, holding every employee responsible for every action and task that was performed on a client's home/business
- Successfully managed projects with a crew of up to 14 employees whilst simultaneously prioritizing tasks according to urgency, resource availability, and alignment with employer's goals.
- I was promoted within the company from painter to Project Manager through my diligence and hard work.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Achieved project deadlines by coordinating with contractors to manage performance.
Home Health Aid/Caretaker
_
01.2016 - 03.2021
- Management of person in care's medication
- Provided compassionate care to resident, assisting with daily tasks such as meal preparation and personal grooming.
- Management of all medical care, including doctor's appointments, prescription refills, transportation and escort to appointments and procedures
- Remained alert to problems or health issues of patient and competently responded.
- Benefits management
- Later serving as her medical proxy towards the end.
Solutions Specialist
Verizon
07.2014 - 01.2016
- Use creative problem-solving skills to find solutions to all of our customer's wireless and home needs.
- Identified opportunities for upselling additional services, resulting in increased revenue for the company.
- Led entire district of over 90 specialists in accessory sales, through implementation of a self-created sales strategy
- Named Add-On District Ambassador for the district
- I led 9 intra-district training seminars, which led to my store raising its accessory sales by over 300% in the first month
- Increased productivity by collaborating with management to develop process improvements.
- Raising our district accessory position from dead last, to 2nd overall
- Was named District Accessory Champion April, May and June 2015
- Provide outstanding customer service through application of over 10 years of management experience.
Store Manager
T-Mobile
08.2012 - 09.2013
- Managed high volume location with 13 employees while overseeing the opening of a new corporate location
- Tasked with running 3 stores simultaneously, 28 employees, including scheduling, and payroll
- Oversaw the unveiling of T-Mobile's Un-carrier event in which I led a conference of over 150 associates
- Scheduled and implemented multiple hiring events
- Conducted over 100 interviews, which led to fulfilling over 40 positions.
- Improved both small business accounts and insurance plans which added an overall lift to our bottom line of 6%
- Improved store quarterly revenue to $600,000 from $350,000
- Led various intra district meetings
- Help improve our revenue by over 266% within a 2-month time frame
- Led Sunnyside to the top of the Market and was 5th overall in the Northeast Region.
Verizon Wireless
08.2008 - 06.2011
- Store Manager
- Directed and oversaw the planning, development, execution and administration of all business and operating functions for various New York establishments including bookkeeping, loss prevention, revenue and gross profit growth, financial and operational management, organizational structure, customer satisfaction, franchise system and brand compliance, merchandising, marketing strategies and personnel development
- Established an excellent store front for our retail establishment utilizing my merchandising skills all while improving our retail sales
- Developed and implemented operational metrics to ensure productivity in conjunction with profitability
- Performed operational evaluations making recommendations on procedural changes in order to perform high-cost efficiency while maintaining the highest service levels possible.
Education
Forensic Psychology -
John Jay College of Criminal Justice
New York, NYCivil Engineering -
City-as-School, High School
New York, NYSkills
- Excellent Customer Service
- Quality Assurance
- Interviewing, Recruiting, Training
- Creative, Problem Solving, Integrity
- Microsoft: Word, Excel, Power Point
- Excellent Communication skills English and Spanish
- Strong Presentation, Planning & Development Skills
- Thrives on Challenges
- Focused and Very Organized
- Six Sigma
- Schedule Management
- Conflict Management
Timeline
Project Manager
Wall Magik/Painting Projects
09.2021 - 10.2023
Home Health Aid/Caretaker
_
01.2016 - 03.2021
Solutions Specialist
Verizon
07.2014 - 01.2016
Store Manager
T-Mobile
08.2012 - 09.2013
Verizon Wireless
08.2008 - 06.2011
Forensic Psychology -
John Jay College of Criminal Justice
Civil Engineering -
City-as-School, High School